Kate H.
Best thing we’ve ever done for our daughter!
Our now 12 year old daughter (she was 11 when we first started communicating with Robert & Glei) had battled with Trichotillomania for around 3 years, during which time she pulled at her eyelashes and then eyebrows almost every day. Having no lashes/brows didn’t seem to phase her too much in the beginning as she was only 8/9 years old and hadn’t started to care about her appearance as she does now. She’ll be starting high school this year and in the second half of 2023 we noticed that she was becoming increasingly self conscious and down on herself for picking to the point that she had no lashes & patchy brows. She was often agitated and emotional and confided in me that she felt ugly and the day before we finally reached out to Robert & Glei, she sent me a message on her iPad from her bedroom saying that she had picked her eyebrows worse than ever before and she felt shame and embarrassment. It got so bad that when I went into her bedroom she refused to lift her face off her bed and said that she didn’t want to go to school where people would see her face and stare at her/judge her. She eventually came out to the living room to eat her dinner with us, but only with her hood pulled down over her eyes. It was awful and so heartbreaking watching her self esteem & mood decline- we were desperate to help her break free of this awful condition. We had previously tried several methods to help her overcome her Trich- sessions with a psychologist, NAC tablets, magnesium, rewards, gloves, bandaids on her fingers, Vaseline on her lashes & brows, fake nails…anything we could think of. None of the things we tried helped her at all & her Trich only seemed to worsen as she began to feel defeated by this “life sentence” she’d been dealt. I had seen the Trichotillomania Relief Specialists mentioned previously in one of the online Trich groups I was a part of (Trichy Picky Parenting I’m pretty sure?) and finally, in desperation, my husband and I got in touch with Robert & Glei to arrange a complimentary consultation. Even though we are in Australia & they in Southern California, USA, we organised a Zoom call really easily and spoke with them about our daughter and how they could help her for half an hour or so. We were absolutely sceptical, after years of trying many different avenues unsuccessfully, and hearing from 99.9% of other sources that Trich is basically a lifelong condition and not something that you can be “cured” of. But something about that first chat with Robert & Glei finally restored a feeling of hope within us and we signed up on the spot, excited to get started. Our daughter had her first 2.5 hour Zoom session with Robert & Glei on September 28th, ‘23 and her second session was a week after the first. During that week between her first 2 sessions, she picked on only 2 occasions- once in bed & once in the bathroom at school. Since those 2 occasions, we are so proud and amazed to report that it is now over 3 months later and she has not picked AT ALL. She does not even feel the urge to pick. We honestly believe that Trichotillomania is a thing of the past for her and if it were to rear it’s ugly head again, I believe Robert & Glei have equipped her with the tools to overcome it time and time again. After just her first session, speaking with Robert & Glei for just 2.5 hours, our daughter felt hopeful and confident that she could beat Trich…something that 5 minutes before her Zoom call with them, she believed she would never overcome & that this call we had arranged would be pointless. Robert & Glei have been helping people with Trich for 17 years and Glei struggled with Trich herself when she was younger- so she GETS it. They are warm & kind & gentle & patient & non-judgmental and getting in touch with them is the best thing we’ve ever done for our daughter. Her confidence grew more & more with each session she had with Robert & Glei, and most importantly, just to reiterate, since her first call she has picked on only TWO occasions & has now been totally pick-free since. She now has a full set of brows and lashes and has developed a love for makeup- especially mascara! It melts mine and my husband’s hearts watching her beam with pride as she looks at herself in the mirror. I know people will be feeling very sceptical reading this- as was I…but their approach actually works and my daughter is living proof of this. I know very well what it’s like to feel desperate & hopeless & sad for a child that’s struggling with Trich and am so glad we found Robert & Glei. I would 100%, hands down recommend their services to other parents or individuals who are struggling with Trich so that they can help you get your freedom back!
Response from The Trichotillomania Relief Specialists™Jan 4, 2024
Kate, your daughter’s story is one that is truly heartfelt. I’m guessing that anyone with a child who’s suffered the way your daughter has a deep connection to both your daughter’s pain and your own. Thank you for sharing your family’s story in such a complete and compelling way. Rather than provoking skepticism, our hope is that instead it inspires someone who’s been in a similar situation to take the same chance you did in trying something you didn’t know for sure would work but ended up working magnificently for her. Your daughter’s choice to participate at 100% with us has no small part in that, and she has so much to be proud of! Glei and I are so happy for you and your family, Kate! Thanks so much for your willingness to share your experience. — R & G



