Lani N.
It was so frustrated !!!!!!! Fake product
[UPDATE] Stephenie is fantastic. She resolved the problem for me very quick. I just received a replacement for the faulty product together with some other full-size products as a gift. It was so frustrated !!!!!!! I went shopping today in London and passed by Tresor Rare store. One lady called me in. I was completely persuaded by her how good the facial peel mask is although I didn’t know about Tresor Rare at all. A lady there used the facial peel cream tested on my right hand. The cream looks so nice and the effect too. I decided to give a try. When i arrived home, opened it. First of all it wasn’t in plastic package properly. Second, I when I opened the seal, it was so hard to peel it out and when I could peel the seal out, omg it was really stingy. Horrible!! I thought in my mind how come a luxury product could be package poorly like that. Third, after the seal it was another challenge to take the cover up. I felt like the product was made such long years ago. I had to use the sharp point of a knife to open it. Finally, OMG terrible!!! When I could see the cream, it was like completely fake and different from the one I was introduced at the store. This one did not have glitter or pearl. Also it didn’t stay together but like jelly. I was 100% disappointed about this. I want to return the item and get the refund. Hopefully they would give a proper response to those issue. I take all pictures as evidences.
Response from Tresor RareAug 2, 2019
Dear Lani, Thank you for bringing this to our attention! We apologize for the customer experience that you have described and appreciate your honest feedback. However, every storefront of Tresor Rare is a privately-owned independently-operated third-party business entity that is authorized to resell our product line. We, as the distributor do not have any involvement with the hiring, training, supervising, or distinct business policies of any Retail Location or its employees. However, we do maintain a relationship with the Ownership Teams, and our management will be glad to reach out to the London location to further discuss their salesmanship practices that you have described. I would like to send you a brand new facial peel along with a free gift package from our company! :) Please contact me at : [email protected] Please add: Attn Stephanie/trustpilot" to the subject line.



