JOLENA P.
Dissatisfied Customer
My problem is very similar to the previous writer. I ordered a Leather Jacket for my husband size 4XL however, the jacket fitted like a size XL. We reached out to Trendy Leather Jacket via calling and email. No answer via phone the line stays busy all the time. Finally, Ashley finally responded to the email and asked us to send pics and measurements which we did. After that, we never received any responses back and so far it's been 3 weeks thus far. We sent several messages via email and still no response. All we want is to return the jacket and a full refund! Is this company scamming ppl? I'll repost again if I don't hear from them by the end of the week. Today is June 9, 2025 Dissatisfied Consumer
Response from Trendy Leather JacketsJun 12, 2025
Thank you for your feedback. We understand your frustration and would like to clarify the situation based on our records. You ordered a 4XL Pittsburgh Pirates Leather Jacket, which was processed and shipped as per your selected size. Upon delivery, you confirmed via email that the sizing was correct, and the jacket matched the measurements for our 4XL size chart. Later, you mentioned that the jacket fits like an XL and requested a refund, stating that we do not offer 5XL. We’d like to clarify a few important points: Correct Product Sent: The measurements you provided after receiving the jacket matched our standard 4XL sizing, which indicates that the correct item was sent. Custom Sizing: We do not offer 5XL sizes. If there was uncertainty about the fit, we encourage customers to reach out before ordering to confirm sizing or inquire about custom options. Communication: You initially received a prompt response from our team, requesting measurements and photos, which you provided. We apologize if you felt communication was slow after that. However, please note we never stopped responding — we were reviewing the case internally. Return/Refund Policy: As per our policy, refunds or returns are accepted in cases of defective products or if the wrong item was sent. Since the jacket you received matches the size and style ordered, it does not qualify for return or refund under our current policy. Lastly, we respectfully request that reviews reflect factual and complete information. Claiming we are unresponsive or that we sent the wrong jacket is not accurate based on our documented correspondence. We remain available if you'd like to discuss alternative solutions or sizing adjustments at your own cost. Thank you for your understanding. — Trendy Leather Jacket Customer Support