TreehutReviews of treehut.co

I received the wrong watch at the end with bad quality. Horrible experience!!!

Ordered and paid Aug 8 for a watch listed “available.” As of Sept 22 it’s 45 days with no shipment and no explanation. I was told to wait 25 business days. On Sept 17 they said they would “investigate” and “get back… with a clear resolution and a firm shipping date,” but there was no follow-up within two days. Replies were scripted (“I sincerely apologize,” “I appreciate your patience”) plus a refund “if that is your preference,” phrased as if the refund were my wish rather than a response to non-delivery. The watch is still shown as available. Misleading and poor service; I wouldn’t trust their technical or warranty support.

Unfortunately, our experience with the customer service team has been drawn out without any real solutions. I custom ordered a watch for my husband for our 5th anniversary and paid to have a special engraving put on the back. The watch was beautiful but the engraving they provided was missing the “e” on the word love. I checked my submission and this was their error. Long story short, I am still going back and forth with a customer service representative to get this resolved. Replies have been delayed and slow, a lot of talk without an offer of satisfactory solution. $25 refund for a mistake on a $240 watch is not sufficient. I asked for a new watch to be sent with the correct engraving. They declined that solution. Now over a week later they have informed me that to correct the engraving we would need to send the watch we purchased back to them. Our anniversary has passed at this point and the watch has been gifted. I’m simply trying to get what I ordered and paid for. Again, the watch that has an incorrect engraving at no fault of mine. I’ve asked them to call me directly as well to find a better resolution to this situation but have not received any communication besides a sporadic email. At this point, I would rather return the watch and purchase from another company that will support their customers.

There is only a small window of opportunity when purchasing a treehut watch. Only with your first initial purchase of your watch/es is when you might be one of the lucky ones to be truly helped in order for them to lock in a 5 🌟 review from you. Once the initial excitement of your "beautiful watch," dwindles and you start needing things like batteries to maintain your watch you are "SOL!" THEY GET THERE MONEY BACK BY MAKING YOU PAY $50 TO SEND YOUR WATCH BACK TO THEM TO REPAIR IT OR TELL YOU TO GO TO THE NEAREST WATCH SMITH! WILL NEVER BUY ANOTHER TREEHUT WATCH! THEY MAKE PROFIT OFF OF FIRST TIME BUYERS WHO HAVEN'T BEEN BURNED BY THIER NON EXISTING CUSTOMER SERVICE.

This is the second watch I have bought from Treehut in the past few years. Both watches failed after a year or so. The face comes loose and spins out of position. With my first experience they offered to repair the watch for $50, however I decided to just buy a new one. But why would I spend $50 after the second watch failed. Needless to say, I will not be purchasing another watch from treehut in the future.

Site said 7 to 10 day delivery. On day 11 checked their tracking that said it still being processed / not shipped. Contacted customer service via email and website. No answer

Well I purchased 2 watches and some other things from their website as Christmas gifts. The watches were fine but the broach was cracked. The other things were so cheaply made that I just couldn't give them out now everything but the watches are just sitting still in the shipping box. I reached out to the customer service and they did reply to my original email. ONCE! That is where it stopped. I have tried to reach out to them at least 3 more times and as of 4 months later...still crickets. I just wanted my broken broach replaced. And their website is full of 5 star reviews but there is nowhere to leave one on their website. I do get compliments on my watches all the time but I unfortunately have to tell people that the customer service is nonexistent. Unfortunately, this is a turnoff for people and hurts their sales. Maybe this review will finally get their attention because their customer service email does not.

Horrible customer service. We had to take the watch to a jewelery store to have a pin made in order to have a link added to fit properly as they would not send us a new pin after we emailed multiple times and they just kept making more excuses and blowing us off. My wife wore it twice and the face cover fell out and it was lost. Paid way to much for crap quality work. Do NOT waste your money on a watch from Treehut.