Treedental is an online dental supply store established in 2009. We offer a wide range of dental equipment — dental chairs, dental lab workbenches, dental side cabinets, dental phantom head training systems, and more — shipped factory-direct to clinics worldwide at competitive prices. Our mission: Better Dental Equipment, Fewer Dollars. Every order is backed by responsive pre-sales advice, a clear return and refund policy, and dedicated after-sales support. From a single handpiece to a full clinic setup, we work to make quality dental equipment accessible to every dental professional.
Treedental (treedental.com) has 4 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
treedental.com
Website
treedental.com
Category
Dental Services
Location
Albany, New York
Listed on Five Star Index
2026
About these reviews
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The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Good company, fair prices. Treedental has almost everything I need for my clinic, and their prices beat the competition. The online support was professional and gave me solid advice when I wasn't sure which product to choose. I also appreciated the email follow-ups from order to delivery. Would recommend!
Response from TreedentalOct 15, 2026
Dear Clifford Dental,
Thank you for the kind words! We're glad our prices and selection work well for your clinic — and even happier that our support team could help you pick the right product with confidence. Keeping you updated from order to delivery is something we believe every customer deserves, so it's wonderful to hear it's appreciated. See you at your next order!
— The Treedental Team
DY
Dr.Yeadei
I am an American dentist who has been…
I am an American dentist who has been working with Treedental for many years. They provide a wide range of dental products to meet the needs of clinics, and their pre-sales and after-sales services are both good. I highly recommend them!
Response from TreedentalOct 15, 2026
Dear Dr.Yeadei,
Thank you so much for your loyalty over the years — it truly means everything to us! We're glad our product range keeps your clinic well supplied, and that our team has been there for you both before and after every order. We promise to keep earning that "highly recommend" for many more years to come. 🙏
— The Treedental Team
WM
Why M.
It is a direct shipping from China…
It is a direct shipping from China company. Extremely hard or even impossible to get support. Quality of products are very average or below average. Forget about returns and refunds
I won’t risk buying anything from these guys. Didn’t realize people China sells this with US phone number ( 845 area code)
Response from TreedentalOct 15, 2026
We're sorry — and we'd like the chance to make it right.
First, an honest admission: we've been so focused on serving our customers directly since 2009 that we failed to monitor our online reputation. We only learned of this review recently, when a customer brought it to our attention. We immediately claimed our company profile here on Trustpilot, and reaching out to you through the platform was the very first thing we did — unfortunately, we haven't heard back yet. Your review doesn't include enough details for us to locate your order in our system, and this platform is unfortunately the only channel we have to reach you. Although two years have passed, we still take this seriously, and it troubles us that any customer may have had an unsatisfactory experience.
We'd like to clarify a few facts: we are a factory-to-consumer company — by cutting out all middlemen, we're able to offer quality dental equipment at genuinely lower prices. That's our mission: Better Dental Equipment, Fewer Dollars. We do have a clear return policy and after-sales guarantee, all publicly available on our website.
If you're willing to share your order details with us at [email protected], we'll review your case right away and make it right per our policy. This reply comes late, but we hope it isn't too late to hear from you.
— The Treedental Team
JW
J. W.
After ordering a small dental piezo…
After ordering a small dental piezo ultrasonic scaler, it arrived in about 2 to 3 weeks which was not bad. But as I unpacked the box, the unit base was broken. The material was low quality to begin with. The company sent me a new base after much emailing back and forth. They wanted me to pay deliver cost for something I did not break. It arrived broken due to manufacture tightening the screws too tightly. Treedental told me to open a dispute against the courier company. I dealt with DHL Canada who passed me on to DHL China, who passed me back to Treedental. I had photos with the date stamp on all photographs sent to DHL and Treedental. To this date no repayment was given to me for shipping cost or duties. I would not recommend this company, because they like to pass the buck.
Response from TreedentalOct 15, 2026
Thank you for your honest review — we're sorry, and we've made changes.
We only became aware of this review recently, and we wish we had seen it sooner — which is why we're only responding now, years after your experience. Please accept our apology for the slow reply and, more importantly, for what happened in 2022.
A product arriving damaged, followed by a confusing claims process and out-of-pocket costs you shouldn't have had to bear — that isn't the experience we want any customer to have.
Since then, we've changed how we ship: a customs clearance agent now handles duties and import procedures on our side, so customers no longer face surprise charges at delivery. We've also reworked our after-sales process so damage-on-arrival cases are resolved directly by our support team, without the courier back-and-forth you experienced.
We're sorry it took this long to say it, but thank you for taking the time — your feedback helped us fix what was broken.
— The Treedental Team
