TRC ElectronicsReviews of trcelectronics.com

Response from TRC ElectronicsOct 9, 2024

Brian, thank you for sharing your feedback. We take product quality very seriously, and our procedure for any product that may be defective or inoperable is to follow the manufacturer's warranty which requires the power supply to be evaluated. Our service team offered to have you send the product back to us, so we can determine the cause of failure before we sent you a replacement in case the issue occurred again. Additionally, we offered to call you directly to provide technical support. Thanks again for your feedback.

Response from TRC ElectronicsOct 4, 2024

Thank you for sharing your feedback. We sincerely apologize for not getting back to you as promptly as we should have. We’re glad you were able to complete your order online, but we know the importance of timely communication and will work to improve this in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out. We value your business and appreciate the opportunity to serve you better next time!

Response from TRC ElectronicsOct 2, 2024

Thank you for reaching out and sharing your feedback. We take product quality very seriously, and we want to clarify our process for handling any issues that may arise with our products. Our procedure for any product that may be defective or inoperable is to follow the manufacturer's warranty. This ensures that the product is thoroughly evaluated to determine the cause of the failure. In cases where a manufacturer’s defect is identified, the warranty covers the repair or replacement of the defective part. This option was offered to you by our customer service team. However, as the power supply in this case was altered, we are unable to accept a return for credit. Despite this, as a gesture of goodwill, we have issued a one-time refund for your purchase.

Response from TRC ElectronicsOct 2, 2024

Thank you for sharing your feedback. We are not familiar with the manufacturer (Hardrock Amp) you are working with so we are unable to comment on the compatibility of the OWA-200U-24 with this product. Our customer service team did offer a warranty evaluation to determine the cause of failure. The manufacturer’s warranty covers repair or replacement on manufacturer’s defect. Since the unit was modified, we are unable to resell it through a return. We can provide you a one time no cost replacement. Please contact our team to get you a replacement shipped.

Response from TRC ElectronicsSep 10, 2024

Thank you for sharing your feedback. We apologize if our follow-up calls caused any frustration. Our intent is to ensure that our clients receive their products smoothly and to offer support in case there are any questions or issues. We value your time and understand that some customers may prefer minimal or no communication. We’ve made a note on your account to avoid future follow-up calls or emails. We happily respect your preference while still providing excellent service in other ways. Please feel free to reach out if you ever need assistance with your order or have any questions. We appreciate your business and hope to serve you again in the future.

Response from TRC ElectronicsSep 3, 2024

Thank you for your order, William! We received, processed, and shipped your package on Friday, 8/30. Unfortunately, UPS does not deliver on weekends or holidays, so with the 3 business day shipping option you selected, your order will arrive on Thursday, 9/5. Thank you again for choosing TRC!

Response from TRC ElectronicsAug 27, 2024

Thank you for your feedback, Sandor. We understand you ordered the incorrect item by accident. While we’re unable to cover shipping costs, we're here to support you with any questions you might have about the product you received or assist with future orders.

Response from TRC ElectronicsJul 26, 2024

Thank you for your feedback Dan, and for letting us know about your experience. We understand how frustrating it must have been to miss the opportunity to use the PROMO code. We want to let you know that we provided you a credit for the promo code amount to your account, so you should see the adjustment reflected in your recent transactions. If there's anything else we can assist you with or if you have any more questions, please don’t hesitate to reach out. Your satisfaction is very important to us, and we appreciate your patience and understanding.