TravisMathewReviews of travismathew.com

Sent me a youth hat, when there is no option for ‘youth’ on their website and then the hat still in ‘processing’ has just never been sent. Its took 3 weeks for them to send a return label for the youth hat. Horrendous customer service, puts you off ever wanting to buy anything through them again.

Just bought the new black zip up hoodie jacket 2 weeks ago and it's already falling apart. I searched online and it's happening to others too. Will not buy them again.

Shipping timelines were incorrect, customer service was unreachable during regular business hours (published hours on website for chat, email, and phone availability), customer service (when finally reached) never followed-up (6 business days so far) after promising to do so. When I posted a product review noting these issues, it was deleted after being verified and published.

I have like 12 TM polo shirts. The style appealed to me. However, the fabric is such poor quality on all of them that my seat belt has frayed a line across all of them! I don't have this issue with any other brand I own. Really disappointed.

Awful customer service. Bought an item of light outer clothing which was severely faded within 3/4 months and after only a couple of washes. Customer service said they’d replace it and to give them postage details etc, which I did. Replacement never arrived so I enquired and they backtracked on the offer saying they could no longer offer me replacement but instead a goodwill gesture of 15% off any other purchase. Safe to say their 15% off is safe and won’t be used. Shame as loved the fit and look of their clothing but won’t buy again.

Worst website ever...twice asked to set a new password and twice they did not send the email to reset it...ridiculous and also they are always out of stock on so much...goodbye TM

Unsolicited emails and marketing - if they can’t be trusted to manage information they can’t be trusted to handle your money! Avoid!

TM quality products, Customer Service woeful. Never buy from TM in UK / Europe. Ordered 5 items only 4 arrived, lack of communication. Sizes incorrect due to US arrived competed to UK ordered. Looking a refund / exchange, awful experience. The worst part, I have phoned them 10+, No one ever picked up. Website for Refunds takes you round in circles for starting a Refund. Now sent all items back at my expense, no one confirmed receipt despite Royal Mail confirmed proof of delivery. Now been 6 weeks and still £150+ out of pocket. Avoid TM at at all costs!