Travel ImpressionsReviews of travimp.com

Do not buy through travel impressions. I lost $4,600 family vacation through them plus money I paid for the insurance. Every agent gave me a different info, everything was a set up just to loose the money. Believe me, any small issues will turn in a nightmare with them……

DONT BOOK THROUGH TRAVEL IMPRESSIONS! I booked a trip to the Grand Osias in Mexico and Will never book with them ever again. My resort experience was straight from hell. I don’t think I’ve ever been so miserable. The first issue was The two hour wait to even check into the room . After we checked We noticed that we did not receive the Wi-Fi Nor map of the facility or explanation about how the food and drinks works. We then went to our room where we discovered that there were a lot of issues with the room and damages.My room had broken door, The curtains were dirty and broken, The mini fridge did not work, we were telling you we’re gonna get a ocean view and only got a garden.The food was not good and the drinks were very watered down. We had numerous issues with bathroom and the phone to reach the front desk was not working. The curtains in our room did not fully close so if we were getting dress in the room people could see us from the outside. We had had a mini fridge in both our rooms that did not work at all . Within the first 24 hours we kept going to the front desk and addressing issues and their response was that they could not help us. I don’t think I’ve ever cried so much during a vacation because there were so many issues. when we asked about checking out early they told us that we would lose all of the money that we put into our vacation. Travel Impressions and AAA did nothing about my issues or my stay I lost so much money. Don't Waste your time money or time. It would be better if you booked the hotel yourself.

By far the worst experience of my life. They rebooked me on a flight while knowing I had to be checked in 1 hour prior. I had 2 representatives disconnected on me while trying to rebook my flight. What should have been 4 day vacation which I paid roughly $1500 is now a 3 day vacation. I felt like I was robbed. I do not plan on ever using them or recommending Jamie Falkinburg. The minute they get your money you’re on your own. They are the definition of an absolute nightmare.

Paid in full for Cancun wedding. 2,000.00 Long story short I had to have emergency surgery on my back and David said it was too late for insurance and he would try to get our money back, never happened. We called resort and they said if we booked thru them we could cancel with full money back up to last minute Travel Impressions will throw u under bus then back up and finish job. Be sure to get insurance from different company, not theirs. Trip was 03/10/22

Do not work with Travel Impressions through AAA or through anyone. You will sit on hold forever and they will not assist you with your issues you are having with the hotel. They will not work with you and Janice that I spoke with was very rude. I have been on hold now for 1 hour and a supervisor will not come on the phone or call me back about her conduct. I have never heard of such a thing. What a horrible company!

Purchased a Hawaiian vacation through this company...my return flight was canceled by the airline during 2nd leg of the trip in Dalkas. I had to purchased 4 tickets to Atl for $700..90 days later I received a refund from Travel Impressionsfor the 4 canceled tickets for $227. Now Travel Impressions will not respond to calls and messages left. AAA, my travel agency is no help either

This company doesn't deserve a 1 star. They sell you insurance on your trips form a fraudulent company called Trip Mate. Trip Mate is deplorable in their conduct and customer service by the vast amount of terrible reviews. We encountered a hurricane that destroyed our trip and forced us to evacuate the resort and seek shelter in an abandoned resort lacking food, water, amenities, bedding, etc. Trip Mate in their arrogance and unprofessionalism has refused our claim numerous times. They refute that the incident happened and take every opportunity to discredit the claim and refuse payment. Not only was our vacation destroyed, we now have a fraudulent insurance company refusing to be held accountable for the hurricane coverage we paid for. We have left our reviews on a few sites like this where they try to butter you up publicly with sympathy and their assurance of support and then repeat their underhanded tactics off-line. NEVER, NEVER , NEVER buy this insurance because it's worth less than toilet paper. NEVER buy from Travel Impressions as they will sell you this worthless insurance and then wash their hands of you. BOTH Trip Mate and Travel Impressions are worthless and their reviews here speak volumes.