TraverseonReviews of traverseon.com

Ordered their $100 "car-mounted camping shower tent" where all the pictures included a fold-out frame that attaches to a roof rack and a description that highlighted "quick easy setup". I was obviously not doing my best reading to find the fine print that said "frame not included". The package arrived as a tiny cheap piece of canvas, no frame. I emailed them to ask for a refund since it's useless (and way overpriced) to me without the frame. they offered instead a discount on the pictured frame...which they don't sell. My followup email had no response for weeks until I pinged them and they said "our product matches the description and wasn't defective so we can't offer a return". Going back to the listing definitely makes me realize they want to trick people into buying their cheap product and then deny a return, guess I fell for it. Also, the 4.76 star review on the product is definitely fake--all the reviews are so insanely vague and read very AI generated. hope this can save others from being scammed. kicking myself for not seeing it before I burned $100

Nobody responds to the support emails

Update: After almost two months and weekly emails to the company, they have stopped responding. DO NOT order from them unless you are 100% positive that you want to keep the product. They do not honor the return/refund policy at all. The only option they have given me is to pay to send the chair back to China, which is completely unreasonable and would cost me almost as much as I paid for the chair. This is because they claim they sent my order from China because domestic inventory was unavailable and they wanted to get the product to me "as fast as humanly possible." It still took several weeks to receive my order. I believe these are all tactics to avoid having to rectify the error on their end of sending me the incorrect product. I ordered a chair and received the wrong color. This was after very delayed shipping times and conflicting tracking information. I reached out to the company and they tried to offer a partial discount after I requested a full refund and to return the chair. I declined, and then they offered to send me the correct chair. Their website says hassel free returns, but they have now gone silent and will not tell me how to get my refund. All communication seems to be AI driven. I tried posting a review on the website and they seem to have blocked it. The product isn't worth the price, and the customer service is terrible. I just want my refund. I would recommend staying away from Traverseon.

Reply from Traverseon 5 days ago I am stepping in to personally address your email. You have every right to be angry, and I completely understand your frustration. Waiting over a month since mid-May with zero tracking movement—and receiving no proactive communication from our team about the delay—is absolutely unacceptable. When you invest $286 in premium gear, you expect reliable service and transparent updates. We failed to deliver that to you, and for that, I sincerely apologize. I am not going to make excuses about logistics or shipping partners. The responsibility is ours. To make this right immediately, I want to give you full control over how we proceed. Please let me know which of the following two options you prefer: Option 1: Immediate Full Refund. I will process a 100% refund of your $286 right now, no questions asked. Option 2: Expedited Replacement. If you are still willing to give us a chance, I will personally oversee the dispatch of a brand-new tent today via expedited overnight/2-day shipping at our own cost. (If the original delayed tent ever shows up, you can keep it as a backup or gift it to a friend). Please reply to this email to let me know your decision, and I will execute it the moment I hear from you. We take your feedback about our lack of communication very seriously, and we are already fixing our internal tracking alerts to ensure no customer is left in the dark like this again. I am so sorry for the massive inconvenience we’ve caused, and I hope we can make this right for you today. Best regards, Johann Founder, Traverseon Traverseon does not keep promises re: full refund. I emailed the so called Johann, the founder of Traverseon who replied to my review that I posted about a week ago about the full refund (to their support email address as he didn't leave his direct contact details), and as I thought no one reacted to it. The replies are a weak attempt at trying to make Traverseon look credible. Behind that curtain, there's AI replying for them so no one is actually responding to my review. Since the AI is responding on their behalf it stands and I am keeping records of everything. They have not made good on their promises. Stay away from Traverseon com.

I bought the hand held trimmer based on 30 day return. When it arrive I realized it was going to be too heavy for me to use. I have arthritis in my right hand. When I contacted the company, I was told it was promotional and discounted which is an out and out lie. I paid full price. Receipt shows this! It is brand new in box. Do not do business with this company as their 30 day return policy is false. Their website looks great, but trust me they are not trustworthy. Reporting them for misleading customers

Purchased a heated blanket. I complained to the company that it didn't seem to be generating enough heat (not working as expected). They replied quickly with question about how it was being used. I won't go into all the details of the multiple emails but they included sending pictures to Traverson and purchasing additional power packs to operate the unit. As far as I concerned as the consumer the product was defective and I shouldn't have to continue to purchase items to make it work, a couple of batteries Ok, but a $30 power pack! I honestly became frustrated with the continued requests for pictures and spec sheets and gave up.

It seems unless there’s a bad review this co doesn’t care. I have emailed 3x without an answer. I would choose another store with other products. I would never recommend. They have taken the cost without a confirming email. I think this company is fake. I will report to hopefully help others

I’m having the same issue as others it seems. Order something Feb 15, haven’t heard a peep or seen any movement on tracking. Just that I confirmed payment. Very frustrating.