JORGE R C.
- What I liked and what not...
- I did not like that I was billed a price on the fare I was offered based on my trip prior knowing the true cost of the fare. I ended up paying over $ 250 over of the cost of the trip leg they booked for me. Kind of high for fees or whatever it is. With that being said, the price I paid was well below the current fare price offered in others site including the airline! I did all dealings via phone. Connecting with them was not straight forward as the calls were disconnected a few times due no response. For full transparency in the business operation, this can be improved. - As a highlight, once the phone call went through, the service was excellent, courteous, friendly and empathetic. The representative (Brian) was attentive to my needs and wants, and even followed up with a call to help me clarify any doubts. - They have a very good system to make the payments on your own via e-billing/e-payment while in the call with them. Not sure what is the real need for asking a copy of an ID and of the face of the CC showing the same name. They claimed is to help avoid scams. With the system they have/use, not sure this is really needed. This together with the quoting/billing, is what get me to give the 3 star rating.