Ilia V.
Terrible experience - they charged the money and have not provided the service!
I have bought a travel insurance via the website, paid the full amount. On the next day customer support have asked to provide the address to issue insurance certificate (why is it not asked in advance before the payment?). After I provided the address nothing have happend for two days - I have tried all possible ways to contact the company via the phone and messangers during the working hours without any luck. I have a trip in two days and this uncertainty with insurance is very disturbing. Worst experience that I have ever experienced with online travel services. Order number is #1133215 in case there is any support representative monitoring the reviews.
Response from Travelner Insurance AgencyJan 30, 2023
Thank you for taking the time to respond. We sincerely apologize for your negative experience with our services. Kindly note that providing a current address is one of the procedures so that we could contact the customers to ensure accurate information. And the Insurance certificate was issued and sent via email already on 26 Jan 2023. We welcome your feedback and look forward to talking directly with you to resolve the issue you are experiencing. Thank you very much.