traveleuro.comReviews of traveleuro.com

I was on the phone for 28 minutes. Agent was trying to explain to me how "shared bathroom" is only shared if I have a companion with me… After insisting I don't want a room with a shared bathroom he promised that he changed it to a private bathroom, just to get the email confirmation that it's a Shared Bathroom. Also, he promised that the final price includes any and all fees. Surprise surprise! There was an additional fee on top of the price, tax and fees that they quoted on the phone. Do yourself a favor, book with a trusted company that doesn't play games and is upfront with you about any and all applicable fees.

Would have given 0 stars if it would have let me. I rarely write reviews like this but after repeat attempts, over several months, to get some customer service that is actually about the customer I now come here. Falsely advertise. Offer hotels with option that are not actually guaranteed (e.g parking). Ignorant to the actual detail of the complaint. Pass the buck to the hotel when the complaint is about them. Ignorant and incapable of considering/acknowledging their own mistake. No apologies, no reasonable offer to fix. Will now do what I can to make sure others stay clear.

I paid $159 for the hotel room & another $46 in taxes & fees. If I had gone directly to the hotel it would have been $144 :-(

Bad travel company. No way to reach out to them easily. Actual hotel agreed to cancel my reservation for a 25% fee since my plans changed but since booked with third party (this company) I have to go through them and they will not refund the 75%. Stay away.

Do not use this company. If for some reason your travel plans are unexpectedly canceled due to illness, mine was Covid 19, this company will not refund your money. I turned ill the day of travel and called the hotel where I was going and they completely understood and canceled my reservation. Traveleuro would not! They wanted proof! They wanted me to send them my medical records? They have refused to contact the hotel and verify the cancelation. So I paid $165 for nothing. Additionally check with the Better Business Bureau, look at their ratings for this company.