Ameer N.
I have booked 2 rooms and paid fully…
I have booked 2 rooms and paid fully (the money was deducted from my card). But I didn't received any confirmation code. I send them inquiry and they response that they will check and get back to me. Its become almost 5 hrs and didn't received any feedback. I have checked with hotel directly, and they advise no booking is under my name. I have tried one time ... but unfortunately thier customer service is too bad. I need my money back or need a confirmation. So I don't recommend to use this website.
Response from TravelatedJan 6, 2025
Thank you for sharing your feedback with us, and we’re sorry to hear about the frustration you’ve experienced. We understand how concerning it can be when a booking doesn’t go through as expected. From our investigation, it appears that your payment attempt was not completed successfully because the 3D Secure (3DS) authentication failed. When this happens, the charge does not actually finalize, and no reservation is created. In some cases, you may see a pending “authorization” on your bank statement, but that amount should be automatically released back to your card if the transaction does not complete.