Travealliance LLCReviews of travealliance.com

What a horrible, horrible experience with this company. They charged my credit card on November 12th for flights out of Montreal to Fort Lauderdale. The airline stated they forgot to send the birthdates. Numerous calls and hours spend on the phone dealing with these people and only told "don't worry". They lied repeatedly about when they sent the information to the airline and I ended up losing the tickets. Fine then give me my money back. Refund receipt issued on November 19th and here we are today November 30th and still no refund to my card. Despite numerous attempts to call cannot get a hold of anyone. Tried emailing and nothing yet. Literally on a chat right now that has been going on for a good 20 minutes or so as I simply wait. STAY FAR AWAY from this company. It's unlikely I will get resolution to this problem so it will be reported to the credit card company which will initiate an investigation. Here is what the refund email says. TRAVE ALLIANCE Refund receipt LLC REFUND PROCESS Refund amount CAD: 1090.92 Date of refund 19 Nov, 2024 Reference PAY-CB3279D152 Acquirer reference number Unavailable. It may take a few days to generate the ARN. Original payment amount CAD 1090.92 There is no way they issued this on November 19th. Yet again another lie from them. I never write reviews even when I have had bad service but I think people need to run not walk away from this third party travel agent.

It’s a fraud! They take your money and cancel your flight completely and if you call them they’ll rebook annd cancel it over and over until the airlines flags your name as a Fraud. Already reported it and filed it at the police and let the airlines know about the fraud under this 3rd party. Updated basing on their response- this is full of lies, I’ve tried to contact you guys many times the whole day but the number 1-866-838-4980 doesn’t even exist anymore. I’ve called the airlines and I had to go in person to the airport to be told that the 3rd party was a fraud and I had to oresent my i.D and even talked with the representatives over the phone. The airlines told me that they issued a refund on behalf of this company but it is being refunded to the wrong card that was originally used to purchase the ticket. They’ve released the information of the 3rd party that was rebooking if and none of it match the original booking including the credit card information. Now what? You wanna say that you refunded and release private information to prove you’re not a fraud. How good of you :)

I booked a flight for January 2025 as soon as I put in the credit card info my bank issued a fraud alert. I tried calling but even though the website listed a number and 24/7 service a recording said it was after business hours. It was an automated message and said leave a message but then disconnected the call. I tried chatting but when the rep, who gave a name when I asked, learned that I got a fraud alert and that Delta told me there were no seats available for my flight he stopped talking and no longer responded to my question of "where did you go?" I will come back and post an update tomorrow. So they contacted me today and apologized profusely. The flight I had booked was indeed full but they found another flight for the same price on the same airline. I am now booked and ticketed and confirmed with the airline that I indeed have a ticket. I went from panic thinking I was compromised to now happy that everything turned out ok. I increased the stars rating to 1 to 3. I based this on my entire experience. I will give them another try when I need to book a flight but next time I will book during business hours so if there is an issue I can call to get it resolved immediately. Great follow up BOY DID I SPEAK TOO SOON!!! MY son went to the airport today and was told there was no ticket in his name! Delta told him it was a fraudulent purchase. He had to buy a ticket at the airport to get home. I called and supposedly they are giving me a refund and apologizing. 7 to 14 days for this to be credited to my account. We shall see and I will update with a final outcome. Today is January 20, 2025. reduced the stars back to 1. after several hours going back and forth between delta and travel alliance here is the scoop. travel alliance used their credit card on deltas website to book my ticket. AFTER they got a ticket number as well as a confirmation number they went back in and cancelled the ticket with the refund going back on THEIR credit card. So I never received any notification from delta that the ticket was cancelled and refunded. THAT info when to their email address. So they gave me a delta ticket number as well as a confirmation number. Needless to say never using them again and will be contacting better business as well as an attorney and what ever governmental agencies I need to contact.