TranyaReviews of tranya.com

I purchased one of their products at the start of March. I received an e-mail confirming this and providing me with a tracking number. After a month of waiting without an update, and a tracking number which came up as an "error", I began to contact the e-mail address provided in my confirmation. After a month of no reply I discovered this was an entirely incorrect e-mail address which they had given me. I then messaged the address from their site at which point they said they could find no evidence of my order (despite taking my money), once I stated that I could prove it through bank statements they offered to send a replacement package, I assumed this meant the first package got lost so I agreed. Again, no response. After a week I followed up, asking the status of the replacement, to which they responded that they could not send it to me until the first package had been returned to them. At this point I demanded a refund which I did eventually get, however, when I initially checked out I noticed an option for postal insurance claiming that Tranya wouldn't be liable for lost products otherwise. Judging by this transaction I would assume this is a common scam they pull to avoid actually sending any products out.

Horrible service, I bought Tanya T10, after a few months the volume in the right earbud god really low. When I contacted customer service they told me to turn the volume up, I had the volume on max and could barely hear anything.

Their customer support page ironically shows a woman on a headset, however, there is phone number to contact them. You can email them, but they won't respond. Never making a purchase from them again, their earbuds are cheap and fall apart after a few months.

I ordered the earbuds on the 15th of January 2021. I have yet to receive the earbuds or any communication from Tranya about the estimated time of delivery. I know there has been a delay with deliveries due to COVID but I would at least expect an estimated delivery date or some form of communication about what is going on. I have been checking the Tranya/Shop Pay app and there has been no movement since I purchased them. Disappointing. I am regretting paying for these earbuds as I am pretty sure I will not receive them but somehow I allowed them to take my money.

Do not buy earphones from them for the full price, just search for any promotion code or subscribe to a newsletter and wait for the code, because you can get 50% discount with it. Otherwise those earphones are just not worth their price. To be more specific, I have bought Tranya T10, which was the most expensive product in their shop at that time. Bass is amazing, however they lack highs and mids. Bass is suppressing higher frequencies, so it is not what would you expect from the earphones which usually cost ~80$, but for 40$ - yeah, it is okay. Some rewievers say that highs and mids are very sharp, I can't believe them, maybe those reviews are just bought. I give 3 stars of 5 not because I have experienced something unpleasant with the website or shipping, but because I just want to let people know that their items are overpriced.

Great earphones with amazing sound! The customer service is good. My earphones broke after a few months, but they sent a new pair for free since there is a 15-month warranty.

Received today & they are fantastic, far better than the plug in earphones, I work in a warehouse son these are really handy for moving about more!

I ordered a pair of wireless ear buds on may 2nd, they shipped out may 7th. It's now June 2nd and the tracking number they provided says it's invalid. I have contacted customer service 3 different times and got the same answer over and over again. Definitely would NOT Recommend