Frank F.
THIS COMPANY Would NOT replace or refund…
THIS COMPANY Would NOT replace or refund due to a delivery problem. Made me write numerous chat messages over a few days only to deny the problem existed claiming they couldn't verify it. The tesamorelin arrived WARM NOT COLD. THERE IS NO WAY THEY CAN PROVE HOW LONG THE PRODUCT REMAINED COLD ONCE PACKAGED. IT DOESN'T MATTER IF THEY CAUSED THE PROBLEM OR FEDEX OR FEDEX . LEAVING THE PACKGE IN THE HOT SUNLIGHT ONCE FEDEX DELIVERED IT FOR TWO HOURS CAUSED THE PROBLEM. TOTALLY DISCOUNTING AND IGNORING THE FACT PATTERN IS THE PROBLEM. THIS IS NOT CUSTOMER SERVICE!!! THIS IS PURE DISREGARD FOR TIMELY REPORTING A PROBLEM AND NOT OWNING UP TO IT. Temperature that afternoon was 85 degrees IN THE SHADE! SO MUCH FOR TRANSPARENCY! ACCORDING TO GROK THE MEDS SHOULD BE THROWN OUT DUE TO OVER EXPOSURE TO HEAT!!! NOT MAKING THIS UP. NOT ONCE DID THEY OFFER REPLACEMENT...NOT ONCE! DON'T BELIEVE THEIR REPLY I HAVE THE TEXT MESSAGES AND THE GROK INQUIRY. TOTALLY DISHONEST.
Response from Transparent MedsOct 19, 2026
Frank, We reviewed the order and the messages. The package was delivered and left outside for about two hours. Tesamorelin and similar peptides remain stable at room temperature, including up to about 77°F. Two hours outside would not have heated the product to a point where it was compromised. Refrigerating it on arrival would have been sufficient. We offered to work through it. The request instead became repeated messages, several times an hour, demanding a refund or replacement for a product that was still usable. We cannot refund or replace medication because a package sat outside after delivery. We are not in a position to give product away when the medicine is fine to use. It has been nearly a month. The product is safe to use. If there is a medical concern, that should go to the prescribing provider, not a refund request. Transparent Meds