TraneReviews of trane.com

I am extremely disappointed with my experience with Trane. As part of our home purchase agreement, the previous owners installed two new Trane HVAC units and informed us that they carried a 10-year warranty. Several years later, when we began experiencing issues with one of the units, we contacted the realtor and were provided with the warranty documentation. Only then did we learn that ownership of the warranty was required to be transferred within 90 days of the home's sale. At no point during the home purchase process were we informed of this requirement by Trane, the installing contractor, or the realtor involved in the transaction. Had we been made aware of the requirement, we would have completed the transfer immediately. After only six years of service, the compressor failed and required a costly replacement. When we contacted Trane Consumer Relations, we were told there was nothing they could do because the warranty had not been transferred. My frustration is that the performance and reliability of the equipment have nothing to do with whose name is on the warranty registration. The unit was installed, operated, and maintained at the same home. A major component failed well within what most homeowners would reasonably expect to be the covered warranty period. I understand that companies have policies, but I believe customers should be clearly informed of critical requirements that can completely void warranty coverage. Based on my experience, I feel Trane did not stand behind its product when a significant failure occurred.

I have three Trane central AC units that I purchased in the last year. The fan motor went bad on one of the compressors. Trane does not have a supply of parts for replacement and Trane does not have anyone for a homeowner to speak with. They barely speak with my local dealer. They've told us it could take months to get a part. Never buy Trane. It's summer in Miami and it's HOT.

It May be Hard to Stop a Trane but it is even HARDER TO KEEP A TRANE RUNNING. About mid December 2025 my 2 year old TRANE heat pump produced no air flow. Service Tech found Fan motor on air handler failed under warranty. Using portable heaters for several weeks while waiting for repair. Mid January ,emergency heat, Star (Star Heating & Cooling) called again, found failed Outdoor compressor, replaced under warranty after several weeks. Mid February, emergency heat again, Star tech found faulty TXV (SVAL19845) outdoor unit valve. Still under warranty, and tried to replace it several weeks later. However replacement valve was faulty and needed a replacement for one sent. Mid March 2026, replacement valve for the original replacement valve was installed and appears the TRANE is now running. Unit was under warranty, however, Labor and STAR cost were not . Paid Star $ 2740.00 During this period, unit spent most of winter on emergency heat or separate heaters. Using electric bills , take Bill this year minus same month last year, and deduct $25.00 per month for extreme cold degree days and/or rate change. Results paid to utility 1416.00 ---------- Estimated Total monetary cost to me with TRANE warranty $ 4,156 .00 There are four heat pumps on this property. One of them (not TRANE) was 27 years old and needed a defrost board.. Units were junked as value had been received. Star replacement cost this past winter was $ 8,500 .00. It was replaced by a competitor ( Not a TRANE) for $ 6500.00 The above shows about Two thirds paid for repairs of TRANE of a new unit.

Unethical Practices and Substandard Service from a Trane-Affiliated Contractor My interaction with a Trane-certified dealer was highly unsatisfactory. They employed aggressive sales tactics, mainly pushing a specific inventory of equipment without considering my requirements They installed it without even getting permits. Furthermore, they neglected to conduct essential, comprehensive maintenance on the entire system, a significant lapse in professionalism. They even misrepresented the refrigerant levels as adequate, despite not even verifying them. When I reached out to Trane customer support to lodge a complaint and seek assistance, their response was inadequate. Rather than backing their dealer and resolving the issue, they suggested I find another Trane-authorized service provider. Trane's lack of support and accountability has left me feeling let down as a customer. I believe Trane should be ashamed of how its certified dealers treat customers and the blatant disregard for ethical business conduct within their network.

As an active duty servicemember, I’ve lived in multiple homes and dealt with many major appliances. I’ve never had a worse experience than I’ve had with Trane. The HVAC system in my home, just 6 years old, suffered a catastrophic failure. I later found out it would have been covered under a 10-year warranty… but only if the original homeowner registered it within 60 days of installation. I had no way of knowing whether that happened when I bought the house, and because it wasn’t registered, Trane refused to offer any meaningful support. This is not a policy that protects customers, it’s a loophole designed to protect the company’s bottom line. It disproportionately hurts military families like mine who move often and have no control over what was or wasn’t done by the previous owner. I was never informed I had inherited an unregistered system with no support. After over a month of delays and unhelpful communication from Trane’s customer relations team, I was finally offered a small “loyalty credit” - one that wouldn’t come close to covering the thousands in repairs, nor the hardship we endured living through peak summer temperatures without AC. Trane likes to talk about reliability and quality. But when their system failed early and without warning, they offered neither. They do the bare minimum legally required and nothing more. I’ll never buy another Trane product, and I strongly advise others - especially those in the military or who buy existing homes - to stay away. Choose a brand that actually stands behind its product, not one that hides behind fine print. Protect yourself and, more importantly, protect your family.

AVOID AT ALL COST!!! Their Warranty is bogus. I purchased my AC because of the 10yr part warranty. I have had my AC serviced twice a year since i have had it, changing my filter monthly, everything I am supposed to do. When my AC began to leak from the coils, they turnaround and inform me that it is not covered because the coils are dirty. I explained I have the AC serviced since I purchased it, no one ever mentioned the coils to me and I do not know every piece of an AC and what needs to be done, as a consumer I trust the companies and products I purchase and the consumer should be informed of what could potentially happen. Apparently one needs to be an expert on everything because it is all about the $$$$$$$. Now they want to charge me more than half of what I had paid for this unit. It is all a SCAM!!!

Four years after paying $6307 for a Trane 3.5 ton 14 Seer single speed package heat pump system, the system stopped working. The evaporator coil failed. Although the coil itself was covered by warranty, the labor to replace the coil and resulting expense to replace the lost refrigerant and the refrigerant filter drier totalled $1994.41. This is totally unacceptable for a 4 year old heat pump. After seeing all the complaints about the coil I am terrified this will happen again in a few years. I'm going to review this everywhere I can to warn people not to buy a Trane!

Called Customer Service to get a copy of manual , or find one that is on the internet, of my TRANE AC—— just moved in to a Condo, and the instructions for the TRANE AC were not provided. They were unable to assist me, asked for a Supervisor, waited 20 minutes, told them that they needed to have him/her call me back. They said I needed to call local TRANE dealership to get this……