TramoraReviews of tramora.com

Response from TramoraOct 19, 2026

Hello, Thank you for contacting Tramora. We’re truly sorry to hear about your experience and apologize for the inconvenience caused. We understand how disappointing it can be when the product quality does not meet your expectations. We would appreciate it if you could share a few details about the quality issue you experienced so that we can understand the concern better and assist you accordingly. Please email us at [email protected] with your order details and a brief description of the issue. Our support team will review the matter and help you with the next steps. We sincerely value your feedback and would like the opportunity to make this right.

Response from TramoraOct 10, 2026

Hello Akarsh, Thank you for contacting Tramora. We’re truly sorry to hear about your experience, especially with the handle breaking while you were travelling in Rishikesh. We completely understand how frustrating and inconvenient this must have been, and we sincerely apologize for the difficulties you had to face. We also apologize if our previous responses felt repetitive or did not properly address your concern. That is not the experience we want our customers to have. We’d genuinely like the opportunity to make this right. Please reach out to our support team at [email protected] with your order details and a brief description of the issue. Our team will review the concern and assist you with a replacement at the earliest possible. We appreciate you bringing this to our attention and giving us an opportunity to resolve it.

Response from TramoraFeb 20, 2026

Hello, Thank you for sharing you experience. We sincerely apologize for the inconvenience and frustration caused. This is not the level of service we aim to provide at Tramora. To assist you further and make every effort to resolve this, kindly share your order details (Order ID, Registered email id, etc.). We'll investigate thoroughly and ensure a proper solution. Thank you for giving us the opportunity to make this right.

Response from TramoraFeb 20, 2026

Hello Rafael, Thank you for reaching out to us. We sincerely apologize for the inconvenience, frustration, and delay caused. This falls short of our service standards. As per our records, our support team has already processed your refund, which has been debited from our end. Please check your bank statement for confirmation. Once again, we're sorry for the disappointment with the product. We've noted your feedback for improvement.

Response from TramoraFeb 20, 2026

Hello Melvin, Thank you for reaching out. We sincerely apologize for the inconvenience and delay caused. To resolve your disappointment, our team has already created a replacement order for you: TRNEW-3980. Your replacement shipment is currently in transit. Tracking details have been sent to your registered email ID. Please check your inbox and spam folder.

Response from TramoraFeb 20, 2026

Hello Varun, Thank you for reaching out. We sincerely apologize for the inconvenience caused by the shipping delay. This was due to our ongoing sale and high volume of inquiries. However, as per our records, your shipment has already been delivered to you. Please let us know if you need any further assistance.

Response from TramoraAug 13, 2025

Hello, Thank you for sharing your experience. We sincerely apologize for the inconvenience and disappointment caused by your suitcase. We completely understand your concerns regarding its functionality, weight, and quality, and regret that it did not meet your expectations. Your feedback is extremely valuable, and we have shared it with our product team for future improvements. Please contact our customer service team so we can assist you promptly. We truly appreciate your patience and hope to restore your confidence in our brand.

Response from TramoraAug 10, 2025

Hello Puneet, We sincerely apologize for the frustration you have experienced and appreciate you sharing your order ID. Upon checking with our team, we confirm that your issue has already been escalated to the concerned department for urgent delivery. Our team is actively working on this matter. We kindly request your patience, and we will keep you updated on any progress. Please rest assured that we fully understand your concern and are committed to resolving it promptly.