Juha T.
Be cautious with this company
Be cautios with this company. I subscribed for one month and payment was done from my credit card. After that I immeadidly unsubscribed in My Account page but just to be surprised that another payment was taken week after first one and now I can login but I can't get in to My Account page at all. I will be seen do they answer my email and refund. I will update this after knowing more.
Response from TradrPro™May 6, 2021
Hi Juha. Sorry you had a bad experience and felt the need to leave a negative review. As we explained on April 30 in response to the email you sent to our helpdesk on April 29, subscriptions are billed on a monthly cycle. You signed up to TradrPro on March 7, and therefore your next automatic billing date was going to be April 7. On this day, you were normally charged for your second month, exactly one month after your first payment. Our billing system's event log shows that you then cancelled the automatic renewal of your subscription one day later on April 8, meaning your account would continue to be active until the end of your paid period on May 7, after which date no further payments would be taken. We understand that mistakes happen and that it appears to have been your intention to cancel your subscription before your second payment was taken. As such on May 1 we have refunded your payment in full, as advised to you in our email. Please allow 3-5 business days for your refund to appear back in your bank account. Kind Regards!