TradinnReviews of tradinn.com

Vorsicht vor diesem Saftladen! Schuhe bestellt aber nichts ist angekommen. Angeblich hat DPD geliefert was natürlich eine glatte Lüge ist. Höchstwahrscheinlich von DPD Fahrer geklaut!! Also nie wieder. Geld ist leider futsch...

Ich kann jeden nur raten sich genau zu überlegen ob man hier bestellen möchte. Der Händler sitzt in Spanien, nur zur Info. Sollte man auf den Kundenservice angewiesen sein, ist dieser meiner Meinung nach nicht vorhanden. So war zumindest meine Erfahrung. Ich habe Anfang Februar Schuhe und Socken bestellt. Diese wurden dann zwar versendet aber ich habe lediglich einen leeren Schuhkarton erhalten. D.h. entweder hat DPD oder TradeInn die Ware entwendet. Nachdem ich mich am selben Tag, an dem ich das Paket erhalten habe, an den Kundenservice von TradeInn gewendet habe, dass meine Artikel geklaut wurden, bekam ich lediglich eine standardisierte Antwort, dass mein Paket in Kürze eintreffen wird. Erneut dem Kundenservice geschrieben und ich bekam zwei Tage später einfach nur die Umfrage wie zufrieden ich mit dem Kundenservice war. Das Ticket wurde also einfach geschlossen. Ich habe mich anschließend an PayPal gewendet, damit diese mich in diesem Fall unterstützen. So wie ich das in dem Fall einsehen kann hat es 7 Tage gedauert bis sich TradeInn zurück gemeldet hat, mit der bitte, dass ich Fotos zukommen lassen, welche ich selbstverständlich bereits zugesendet habe. Gerne habe ich diese nochmals zugeschickt. Ein paar Tage später heißt es dann, dass ich mich zu später gemeldet hätte und nun die Frist abgelaufen sei, eine Reklamation bei DPD zu melden. Ich wusste nicht ob ich lachen oder weinen soll. Nach mehrfachen Widerspruch einlegen bei PayPal, anzeige gegen unbekannt erstatten und und und, konnte ich es tatsächlich erwirken, dass ich 3 Monate später mein Geld zurück bekommen habe. Abschließend möchte ich nochmal an TradeInn sagen, dass ihr meiner Meinung nach der schlechteste Online-Händler seid bei dem ich je bestellt habe und euer Kundenservice ist meiner Meinung nach das letzte. Never ever again!

Very upset with this company. They have taken our money, not delivered our goods, and refused to refund us, or even reply to our messages. It is so stressful and unfair dealing with this company. I wish I had read other reviews before spending hundreds of euros on sports items. It seems they take many customers' money and simply never deliver the goods. Even if you take their insurance, the insurance company won't reimburse you and just tell you to get the money back from TradeInn. What was the point in paying extra for insurance then? I can't believe that this company can get away with robbing from so many people and be allowed to keep operating. I have had to ask friends in Spain to file a police report to try to recover my money, but it is not easy. Does anyone know how we can recover our money using legal recourse if necessary? Any help would be greatly appreciated. STAY AWAY from them for the sake of your own wallet!

Beware – SCAM products. First of all, please note that this company scores approx. 32% (1.6/5.0) on Trustpilot UK, meaning that the vast majority of its customers are scammed, robbed, overcharged, do not receive products, etc. In my case, an order of hundreds of euros from diving equipment was never delivered. The company refuses to reply, rectify its ‘mistakes’, or simply refund the amount stolen. Worse yet, they sell insurance on their website………….but the insurance company does not reimburse you for so-called ‘lost products’, and claim that this is the responsibility of the trader, i.e., the insurance you pay for has no value whatsoever if the company ‘lose’ your products. It seems like the TradeInn and the insurance company have an agreement to take customers’ money for both products and insurance, NOT deliver the goods, tell you to seek damages from the fake insurance they sell, then keep your money. I have reported the matter to the relevant Spanish authorities and am personally in the process of pursuing legal action against such fraudulent and illegal behaviour. DO NOT purchase online from the company. A little over a 30% chance you get what you paid for as independent reviews attest online. I will update this post accordingly in time.

Na compra do item este apresenta uma data de entrega que nunca é respeitada. Resumindo, mentem ao cliente induzindo-o em erro só para fazerem a venda. Constantemente adiam a data de envio da(s) encomenda(s) feitas com um prazo mínimo de envio de 15 a 20 dias após a compra. Quando é posta uma questão sobre o porque do atraso ou o que se passa com determinado produto da encomenda, a resposta é básica e se resume a se quisermos temos a liberdade de cancelar o artigo da encomenda. Conseguem ficar atrás do AliExpress que tinha a fama de as encomendas demorarem 3 meses para chegar ao destino. Repetem-se em todas as encomendas. Última encomenda do dia 23 de Fevereiro, estamos a 16 de Março, estimavam entregá-la entre 28 e 29 de Fevereiro e tem sido adiada diariamente.

Left a review yesterday about the worst customer service ever … forget “ Worst “ .. this website and their “ complaints team” should be sacked immediately . What a bunch or lying fraudluent thieves who cant help a customer in need . . Today - their customer service was even worse- 15 emails later - and not one email answered by a “ human” who understood what my complaint was - I have no trainers; trade inn lied to royal mail about my trainers being delivered ( they were not delivered ) … and customer services say they will try and help me after my trust pilot review yesterday? Liars ! How awful is trade inn? The worst service I have ever had from an online purchase . I sympathise with all customers having a problem with this horrendous company . Anyone have tips on the next step to escalate my complaint to trade inn? How do I email the CEO of trade inn ? Its interesting how the ceo of trade Inn’s email address is not shared either - just to highlight how incompetent and stupid this company is .

Horrendous company to deal with! Ordered Snowboard, Boots and Bindings. All In Stock. After not receiving my order I spoke to them on their live chat and they said actually they didn’t have the snowboard in stock and were waiting for it from manufacturer. I requested they sent the boots and bindings which they refused to do till the board was in stock. This went on and on for a month. Finally they sent an email saying order is shipped. Received boots and bindings. No snowboard. I’m still waiting for that. Apparently it is on its way. But clearly they have sent the parcels separately, so why on earth didn’t they send the boots and bindings a month ago? Anyway the boots don’t fit. Too small despite using the size guiding, I’ve asked to swap them. My option is return for refund and re order. The issue with that is, the price of the boots have now increased! If they had sent the boots a month ago like I asked and asked, I’d have been able to try them on and replace them for the cheaper price. So now I’ve still no snowboard and am going to have to pay more money for an item thanks to the company’s incompetence. I’d go elsewhere but struggling to find my size in other places. The customer service is practically useless! EDIT delivery of the boots is £9.99, the return label they provide is £79.99!!!! What an absolute joke!

cancelled the item after saying it was going to be delivered. Refusing to give refund via paypal