Walter
I would not buy anything from this…
I would not buy anything from this company. Zero customer support or service after purchasing Big Three software- which would not work. Had to file a claim with Paypal to get a refund, as they would not even answer me on direct chat, after initiating conversation with me. The sad part about this is it may be a great product? Who knows?? With customer service like this, I can't imagine that they place any value on their customers. In response to their erroneous reply: You failed to answer my concerns on direct chat- which YOU initiated. Obviously you did not comprehend what I wrote in my initial review. Please read it again and try to locate where I wrote the word "e-mail". Please try to be more aware of your customers needs- instead of just their money.
Response from Trading Strategy GuidesJan 2, 2019
Hey Walter! First off we are sorry you had issues and were not able to get Big Three software up and running on your platform. Our support team normally will jump on calls with our clients if there is any trouble like this. Do you know which email you sent support help to? Our support email is [email protected] and according to our records we did not receive anything from you. This could be due to many factors but we don't blame you for being upset. If you could, please reach out to us again emailing that support email and we will be sure to help you with any other question you have about the Big Thee software. Thanks!