Alejandro B.
I checked Tradesea yesterday and saw…
I checked Tradesea yesterday and saw that I had the option to add a Lucid Trading account. Today, when I tried to make a purchase, it wouldn't let me connect the account. The option wasn't there, and there's no human chat support to check the system and help. I don't understand. I think AI is sufficient, but for support, it's useless. There's no way to contact them, and I feel frustrated.
Response from Tradesea with RithmicFeb 25, 2026
Hi there, We're sorry about the frustration, that's not the experience we want for you. Lucid Trading Integration was not in production and live for users (which should be fixed by now), and we completely understand how annoying it is when you can't reach someone for help right when you need it. Your feedback reinforces how important support is. Please reach out to us at [email protected], and we'll get any queries sorted for you as quickly as possible. Thanks for your patience. Best, tradesea Team