Andrew P.
Unauthorised subscription billing after cancellation
I took the free trial in late December 2023, then on 1st January 2024 paid £47.25. I had decided not to continue and cancelled my subscription before the next payment for February through my account with Traders Evolve. However, randomly on 28th July 2024, Daniel Meraz Enterprise (Traders Evolve) charged my card for £46.70. This was not authorised, no billing notification email and no access to my old existing account. I had emailed support on the same day informing them of this case, requesting a reversal or refund. It stated that they will reply within 24 hours. It has now exceed this timeframe and still no response.



