Trader Joe's is a neighborhood grocery store with amazing food and drink from around the globe and around the corner. Great quality at great prices. That's what we call value.
Trader Joe's (traderjoes.com) has 224 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
Also known as
traderjoes.com
Website
traderjoes.com
Category
Grocery Stores & Markets
Location
Monrovia, California
Listed on Five Star Index
2026
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Latest
Most recent review: October 2026.
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I was buying regular blueberry muffins for years. They were one of our favorites, and we were always stocked our freezer for later use. Now, it's absolutely horrible. Probably the Company are using some very cheap ingredients. Taste too artificial, not natural, leaving horrible aftertaste that made our family sick. Even smell is horrible! What's going on? Why without informing your customers, you've abruptly changed your recipe? You have to return the old product back!!! This is very unacceptable!!! Very disappointing customer!!!
SS
Steven S.
Trader Joe's mismanagement and poor customer service
On several occasions, a visit to TJ's would result in previously purchased items being out-of-stock (OOS) or worse, discontinued due to being deemed "seasonal". Until now, these excuses were accepted. When searching for a staple, everyday item (capers), their response to being OOS warranted this review as it undermines the traditional levels of customer service and shows a complete lack of respect or caring for their most important asset, their customer!
Their knee-jerk excuse was "we don't do the ordering" (only reporting an OOS situation), but when asked how best to ensure product is received, their response (from the store manager) was unconscionable. "Go on to our website and write a comment explaining your issue and request the (capers) be ordered for this store". Seriously!!! My reply was "so you want ME to do YOUR work for you". OMG. Is this the way TJ treats their customers? This system is in need of change. What does TJ's really think of their customers??? I now have my doubts.
LG
Lisa G.
The manager at Store 191 is rude
The manager at Store 191 was pretty rude. We had brought our dog in, which I had done many times before. He is in the process of being ESA certified. The manager told us that we had to leave immediately. I needed one more item and he said I couldn’t finish my shopping, but had to leave.
I can see addressing the situation, but being a little more lenient as we were
less than 5 minutes from finishing.
Our dog was quiet and not threatening to anybody else. So, once his certification is finished, you are not going to have a dog who reacts any different to a situation that he was in at Trader Joe’s.
You have lost a customer. But then again, that manager could care less.
DN
D N.
Trader Joe’s
Trader Joe’s – 4121 NE Halsey St, Portland – 1/5
A Pattern of Dismissed Customer Safety and Privacy
I have shopped at Trader Joe’s for years, yet my visits to this location on July 11, 2025 and January 2, 2026 left me feeling harassed, unsafe, and dismissed when I raised legitimate concerns.
The first incident began when I mentioned that orange juice I purchased had spoiled. I did not ask for a refund, but management escalated the situation, spoke harshly in front of staff and security, and implied wrongdoing. While leaving peacefully, security guard LaShawn photographed my license plate without explanation, creating a serious privacy concern.
On January 2, 2026, a minor incident with a single broken egg highlights a clear contradiction in corporate messaging. I was checked out at the register farthest from the entrance, near the restroom. After I offered to replace the egg, LaShawn immediately appeared at my register. Tim Martin later stated LaShawn “was not targeting me” and that security exists to support the crew first, yet this raises the question:
If he was not observing me, how did he know the egg was broken and move to the exact location I was at?
These repeated incidents—ignored concerns, invasive observation, and a lack of accountability—reflect tokenism, where staff diversity is used as optics while customer safety and dignity are minimized. Written responses to questions about license plate photographs, purpose, storage, and safeguards have yet to be provided.
Warning to Black & Non-White Shoppers
During my visits, I repeatedly felt closely observed and monitored while shopping peacefully. Leadership dismissed my concerns, prioritizing the crew narrative over the safety of customers of color. In a climate reminiscent of New Jim Crow–era suspicion, I urge Black, Indian, Fijian, and other non-white customers to be aware, advocate for yourselves, and document interactions.
This behavior should never have occurred at a store I trusted. Food is for everyone. Respect should be too. It's not our fault you guys can't keep food fresh. Don't buy their meats it stinks literlly.
RS
Rishat S.
Scamming Trader Joe's headquarters with produce, counterfeit!
Scamming with produce that you can't check for the quality. I lost my trust in Trader Joe's produce, they're cheating you guys!
They sell you diluted milk, it varies from 30 - 60% water in it, especially if you buy 1 gallon organic milk or half gallon organic milk. Seems like it's cheaper than in most other places, but paying cheaper for diluted milk with water?
It's hard to check unless you make your own yogurt as I was doing it lately. Other milks bought from trusted producers give up to 85-90% white mass with the same technique used during preparation, while Trader Joe's milk gives you 40-50% (1 gallon container), at best 70% (half gallon).
Most likely, that's not organic milk either!
Not going to spend my money there anymore!
CU
Customer
Trader Joe's double standards
Trader Joe's punitively respond to polite requests to take into consideration evidence of the employee's misconduct and provide more clear information but they keep a blind eye on their employees' behavior.
DF
Daniele F.
aAavoid the California rolls!!
My experience is great at Trader Joe’s.. just bought a number of items for guest coming.. super reasonable and tasty!
My new experience with the California Rolls was terrible!! Rating:: Minus Zero
The rice was dried out.. formed a wad of a circle that with one twist, would separate from the center contents!!
The small inner core was tasty. Threw away all the rice.!! A waste.. and disappointment!!
DM
Dhr. M.A. van der L.
Muf en smaakloos. Absoluut niet hot, laat staan extra hot chili
Normaal zijn de diverse noten van trader Joe's wel aardig maar we hebben nu toch een partij slecht noten zonder smaak ...
Extra hot chili.... Zeker niet hot en absoluut niet extra. Zelfs onze autistische zoon die alleen water drinkt kon het makkelijk verdagen. Geen smaak, beetje paprikapoeder erover voor de kleur. En ook de honing mosterd was 1 grote aanfluiting. Zelden zo muffe en smaakloze spullen gehad.
Beide dozen voor 4,40 per stuk. Rechtstreeks de prullenbak in!