Jacques Deng L.
⭐ 1-Star Review
⭐ 1-Star Review: No Progress, No Communication – Feeling Scammed I used TrademarkTok to file two trademark applications (Order #S2504041538 and #S2504045896 ) and renew a trademark (Order #RN0404263 ) on April 4th, 2025. Despite paying upfront, I have received: Zero updates on my applications. No responses to inquiries. No progress shown on their portal. It’s been weeks with no communication, and I’m now questioning whether this is a legitimate service or a scam. If there’s a delay, they should at least inform customers proactively. Avoid until they prove otherwise—I regret trusting them with my trademarks and will escalate this legally if unresolved.
Response from TrademarkTokFeb 4, 2026
Dear Mr. Deng Li, Thank you for your review. We sincerely want to resolve this matter for you. Since your April 2025 order, we have made multiple attempts to contact you through: - Email from [email protected] (sent on April 6, April 17, April 21, and additional dates) - Reply from [email protected] (as you sent your inquiry to this email address as well) - Gmail from our company Gmail account (to avoid spam filters, since you provided a Gmail address) - SMS text messages - Trustpilot's Request Information feature Unfortunately, we have not received any response to our communications. It's possible our emails and texts were still filtered to your spam folder. We are ready to help you immediately: We can offer you: 1. A full refund, or 2. Assistance in resolving your trademark application Please respond to any of our previous emails or contact us directly at [email protected] so we can make this right for you. If you're not receiving our messages, please check your spam folder or let us know an alternate way to reach you. We are committed to your satisfaction and look forward to hearing from you. Best regards, The Trademarktok Team