Trademark PlusReviews of trademarkplus.com

UPDATE: We received an email saying that our fee of $169.85 has been refunded and our order cancelled so we are moving from1 start to 2 stars. We never received any services for the fees we paid and no response from our email inquiries or phone messages. We will be filing a claim with our cc company since nothing was delivered.

I have been trying to contact this company from Early August. It is almost October and absolutely no response. I have attempted to reach by phone and sent multiple emails. This is unacceptable and will have to follow up with necessary action. You do NOT take customer's money and not provide service. When I was emailed for more information, I responded within a timely fashion. Why am I not granted the same respect for my time? Word of mouth is the best advertisement. I just had two individuals asked me about trademark services and definitely shared my experience thus far with this company. Extremely dissatisfied.

They made an error in filing my trademark and put the wrong category. I have contacted them repeatedly via phone and their website contact form over the last several weeks and they can't be bothered to respond. I need the trademark error fixed before it becomes permanent yet can't get them to get back to me about it. It looks like their excellent customer service from last year is a thing of the past. Now they don't answer their phone, answer their emails or help their customers. Shame on you, trademarkplus! I will update this review if they contact me. **UPDATED: As you can see from their response below they did contact me - not from any of my emails or calls (which they never mentioned or even apologized for not responding to) but because of my bad review here on TrustPilot. My response to their response is - if you knew my category selection was too broad at the beginning then why didn't you say anything to me before you filed it so it could have been resolved at the start instead of making me chase you down to get it changed? As promised I am updating my rating because of their response and changing it from 1 star to 2 stars. If they had apologized for anything - for not responding to any of my emails or calls over the course of several weeks, for my inconvenience of having to track them down, for knowing there was something wrong with the category but not getting it correct before the form was submitted - instead of blaming me for a 'broad description' it would have been higher.