Movin M.
Greetings
Greetings, I am the owner of C&C Moving Specialist Mike. Recently, I utilized the services of Trademark Pioneer to handle the trademarking process for my business. After researching several companies, I chose to work with them despite their higher cost. We agreed on a price that was suitable for me and proceeded with the process. However, during our interactions, I encountered a few concerns. Firstly, their payment and receipt handling process was unconventional, and secondly, their trademark order processing was not entirely transparent. I requested a package that included an attorney to assist me throughout the process. Unfortunately, the attorney I spoke with was assertive and manipulative, informing me that I needed to complete two trademarks to proceed. This would have cost me an additional $700, on top of the $250 I had already paid. He also mentioned that if I only pursued a single trademark, the application could be declined. This information was not readily available on their website. I declined the offer and requested to cancel my order. The attorney stated that he needed to end the call to cancel the order, so I reached out to the cancellation department. However, the same attorney answered the phone, put me on hold, and then another individual, who was impolite and discourteous, spoke with me. He stated that all orders were final, despite no mention of this on their website. He then abruptly hung up on me. It has now been four days, and I have not received any official cancellation receipt. It appears that they do not have a cancellation department. I strongly advise avoiding this company for trademark services. Instead, I recommend using reputable companies like Business Rocket or Legal Zoom. After this experience, I decided to work with Business Rocket, which cost me $550. Thank you for your attention to this matter.
Response from Trademark PioneerJul 6, 2023
Dear Reviewer, Thank you for bringing your concerns to our attention. We appreciate your feedback regarding your experience with Trademark Pioneer, but after careful investigation, we could not identify you as a client of trademark pioneer. It's possible that you may have mistaken our company for another. Please provide an order id so we can further investigate and look into your case. Additionally, we would like to clarify that we do not engage in any deceptive practices, and we take pride in our commitment to providing honest and reliable services to all of our clients. Thank you Trademark Pioneer.


