nt
Tradekey is a SCAM!!!!
This platform is an absolute scams. When you are unable to fulfil an order, the platform will not allow you to cancel an order from a customer. As a result, your merchant credit score will dropped below 80 and hence you are unable to withdraw the supposed amount you had earned after topping up money. I ignored the warnings from this site, family and friends, and I was caught in this never-ending cycles of topping up and not being able to withdraw. However, before I went in too deep like some of the users here, I stopped. The customer service personnel is very rude. After I removed an item from shelves, the supposed "buyer" are still able to purchase that product. When enquired, the customer service said that the system detects the "buyer" had purchased before you removed the product from the shelves. However, if you tried other products that still have pending orders, the seller is unable to remove it from shelves. So how am I able to remove the product from shelves if the "buyer" had make an order? This is BS!!! So like every other 1-star reviewers, I urge all to stay clear of this platform. Many had become bankrupt because of this platform. I am one lucky person who have not as I decided to stop everything while I still can.
Response from TradeKey.comNov 29, 2024
Dear NT, Thank you for sharing your concerns. We take all feedback seriously as it helps us to continually improve. After reviewing your comments, we attempted to contact you to verify your identity and account details through the Trustpilot mailing system on September 23, 2024. Unfortunately, we did not receive your response, making it difficult for us to validate your experience with our platform. Additionally, some points in your review do not align with the services we offer. Specifically: - We do not use a "merchant credit score" system. - We do not facilitate "topping up money" for withdrawals. - Our platform does not operate with a system involving shelves or similar features, and such processes are not part of our services. We believe your review may not pertain to Tradekey or our services. If there has been a misunderstanding, we would like to address it promptly. Please contact our support team at [email protected] and [email protected] to provide more details, such as your registered email or reference ID. This will help us investigate your concerns thoroughly and resolve any issues, should they exist. We value the trust of our users and remain committed to providing transparent and reliable services. Best Regards, Tradekey.com




