I was muted for 24 hours simply for asking for clarification about account availability in my country.
I was previously told that my country is restricted for a certain type of account. However, I was still receiving promotional offers for that account through email. Naturally, I wanted to clarify whether my country is actually restricted or whether the account was still available to purchase.
Instead of receiving a clear answer, I was muted for 24 hours. I was not spamming, harassing anyone, or disrupting the community. I was simply asking a legitimate question because the information I received seemed contradictory.
If a product is unavailable in a certain country, customers should receive clear and consistent information rather than continuing to receive promotions for that product. And if customers ask for clarification about this, they should be given an answer rather than being muted.
Very disappointing experience with the moderation and customer communication.
OF
Odai F.
Payout rejected and account…
Payout rejected and account hard-breached over a 7-second accidental click
I want to share my full experience with Alpha Trader and I sincerely hope their Risk Team will manually review my case.
I had this funded account for approximately 20 days and put a lot of time, patience, and effort into following the rules. I completed 5 profitable trading days and successfully met the 15% consistency requirement, which is one of the most difficult consistency requirements I have experienced with prop firms.
I carefully managed the account, completed the required trading period, respected the account limits, achieved the required consistency, and eventually became eligible for my first payout.
My dashboard showed that I was eligible to withdraw, and my payout share was approximately $3,910.
I submitted my payout request expecting my trading history to be reviewed. Instead, the payout was rejected and my account was marked as a Hard Breach for hedging because of one trade.
Here is exactly what happened:
I already had an XAUUSD Sell position open. I wanted to open another position in the same Sell direction, but I accidentally pressed Buy instead of Sell.
I immediately realized that I had clicked the wrong direction and closed the Buy position after only 7 seconds.
This was not an intentional hedge. It was not part of my strategy. I was not trying to profit from holding positions in opposite directions. It was simply an accidental click that I noticed and corrected almost immediately.
The most important point is that Alpha Trader can verify this themselves from my complete trading history. They can see the exact timestamps showing that the opposite trade existed for only 7 seconds, and they can also review what I did afterward and see that I continued trading in the direction I had originally intended.
After maintaining this account for around 20 days, completing 5 profitable trading days, meeting the difficult 15% consistency requirement, waiting for my payout eligibility date, and finally reaching a payout of approximately $3,910, losing both the payout and the account because of one accidental click lasting only 7 seconds feels extremely disproportionate.
I understand and respect that Alpha Trader prohibits hedging. I am not asking them to remove their rules or ignore genuine violations.
I am asking them to distinguish between someone intentionally using a hedging strategy and a trader who pressed the wrong button once, realized it immediately, and corrected the mistake within 7 seconds.
I have contacted Alpha Trader and specifically requested a manual review by a human member of the Risk Team. I hope they review the entire sequence of trades and timestamps rather than treating this accidental 7-second trade as intentional hedging.
I genuinely worked hard to comply with their rules, and I hope Alpha Trader gives me a fair manual review instead of allowing one small execution mistake to erase all of that work.
I will update this review with the company’s response and the final outcome of my appeal.
DA
Dan
They use predatory practices
They used predatory practices to "breach" my challenge I spent $100s on. Extremely disappointed.
CJ
Chris John M.
Scammy agent and flawed logical…
Scammy agent and flawed logical contracts.
JB
Jas B.
Disappointed by a sudden penalty despite complete transparency and 100% compliance
I am writing this review in hopes that management will look into my case and honor a fair resolution regarding my funded account. I have always been completely compliant with all account rules and have actively maintained a transparent relationship with support.
Recently, I noticed a temporary system discrepancy regarding a single trade. Being a proactive and honest trader, I reached out to support twice to ensure everything was okay. I was explicitly told twice by support that there was no violation. Later, I was informed that a single trade—which lasted less than 10 seconds and was closed immediately—was flagged as a hedging violation.
While I appreciate that the team has acknowledged my honesty and is still allowing me to trade a funded account, their current resolution completely wipes out just over a full month of hard-earned trading profits. To lose over $6,000 in progress over a single occurrence—one that I proactively brought to their attention—feels incredibly unjust. There is absolutely no pattern or intent of hedging or prohibited practices on my account, which they can clearly see within my trading history.
According to the platform's own FAQs and my explicit chats with support, a total reset contradicts the guidance I was given. I reached out to the team to be a good partner, not to be penalized for a one-off technical discrepancy. I truly hope The Alpha Trader Team will review the timeline of my chats, look at the lack of any prohibited patterns in my history, and allow me to retain my balance and progress.
CU
customer
Wrost prop firm ever
Wrost prop firm ever, they are scammers. DO NOT BUY ACCOUNT FROM THEM. they will find a way to bleach your account no matter you do. Disappointed. How this even legal. They deserve 0 star.
AK
Abhishek K.
recentally i got payout from alpha…
recentally i got payout from alpha trader firm it was smooth & fast i got it under 36 hours thank you alpha for smooth experinece
alpha spread is also so low i trade on XAUUSD it almost so low spread in the whole industry
one of the best firm i would recommend
Account No. 1554219
TT
Temosho T.
I'm giving them a 5 star because they…
I'm giving them a 5 star because they are trust worthy , they have low spreads ,quick to process accounts and withdrawals for me I'm giving them 5 star