I went to their site to sign up. Noticed a skiier with a MAGA helmet and thought they got hacked. Sent a message to their support and boy oh boy did I get some serious attitude. (Comments like: I got triggered, enjoy your misery and what a pity you are - just some of the comments made by one of their employees) Regardless of your political persuasion being a jerk is not necessary.
KD
K D.
Users unfriendly zero support
It was malfunctioning from the start. I tried three different credit cards, each time encountering a different error, and I ended up giving the card information through a chatbot to make it work. Once you have access, it is extremely hard to use or to save chart designs or any changes.
As for Holy AI, the same issues persist. You can't see what it is trading. When you email them, they send you to their YouTube channel. When you call, they never answer their phone. It's a hit-and-miss way to do business. They should care about new customers and at least offer a 30-minute walkthrough. Instead, they again email you a link to YouTube. Their YouTube tutorials are said to be by an AI, and it's not easy to listen to—machine vs. man.
Overall, they charge you $250 per month for hard-to-use software and do not provide a proper user manual.
WA
William A.
Garbage software written in the early…
Garbage software written in the early 2000's, an interface that is hard to navigate, an outdated and complicated user guide, a "trading room" that is like a TEMU-like discord run by a condescending, day trader named Barry that disappears when you ask questions and constantly forgets to take himself off mute. It's been so bad, I paid for a year up front, used it for a week, and never touched it again. It's antiquated software for day-trading, penny chasers. Avoid it at all costs!
JO
John
Junk Trading Software
Very overpriced trading software that provides no value that you can’t get from your brokerage software for free. Poor charting, difficult to use and crashes a lot. I regret subscribing. It is a complete rip off.
Their advertising claims are lies and vastly inflated. Stay away!
KA
kayvan
ZERO Support, Complex User Interface, and High Costs: UASER unfriendly Platform
I've had a challenging experience dealing with this company, particularly with its support team. First, the lack of support for Mac users is a considerable drawback. Second, the company does not assist in accessing the Windows platform through AWS or Office 365, no video tutorial basically they don't care.
Furthermore, they charged $12 for a trial period, while most other companies offer this service for free.
As a Mac user, I wasn't even able to use it, as no assistance was offered to access the Windows platform, they email me "talk to MS or AWS ppl".
This implies that besides the platform fees, Mac users might have to pay an additional $30-$50 monthly for the Windows platform via AWS or Microsoft.
The platform's complexity adds to the challenge, and there's a notable absence of comprehensive step-by-step tutorials to help users navigate it. Random videos made by users from Canada or India do not address this issue, as it isn't done by the company itself.
The recap is this platform is not suitable for Mac users, and even for PC users, the high monthly charge of $300 coupled with unsatisfactory support makes it a less appealing choice it even usable.
The support team seemed unhelpful and indifferent. Therefore, I cannot recommend this service.
BS
Brett S.
I don't know if I could trust a company…
I don't know if I could trust a company whose CEO is so dumb that he thinks an airplane at 33,000' has to fly four times farther than a plane at 5,000'. That would make the world less than 14 miles around.
(Per his twitter post)
PG
pg
The ratings should be a -5 stars
The ratings should be a -5 stars. Signed up for the weekly picks. Never got any so contacted them one showed up. Nothing showed up for 7 weeks after but got billed. Contacted them again told me they have issues sending them to gmail. Call them they do not answer the phone only voice mail. This company operates like they came over on the Mayflower. Customer service does not care who they rip off.
DW
D W.
Tradeideas test drive…don't bother
Signed up for the tradeideas test drive where for a small fee you are supposed to be able to try its features without commitment. Sounds great but in reality hardly any of the features work in the test drive; they don't tell you this when you sign up!
I copied a few of the AI trades each day and ended up losing a lot of money. The artificial intelligence doesn't seem very intelligent.
Additionally the user experience is poor with low resolution graphics and a clunky outdated interface akin to a 90's website. It's really not user friendly at all. Overall a very disappointing experience.