Trace Your PastReviews of trace.com

I was very happy with the results of the research Trace did for me. The researcher uncovered information that was different from what had been reported by other family members. He noted both of those possibilities then outlined why he believed one over the other. The format he used was easy to follow and was backed up with documents. I would definitely recommend Trace for anyone who is exploring their ancestry, especially in areas that difficult to research. The only difficulty I had was occasionally experiencing challenges with getting information regarding the finished product. Some of that was my own difficulty with technology and concerns for privacy, but I would suggest that this could be a problem for some others as well. It might be helpful to have a better discussion earlier in the contracting process to help people be aware of what to expect. Having said that, I am still highly satisfied with the results of my research with Trace

My request for genealogy research was handled in a professional manner.

The research took a lot longer than originally anticipated. This was largely due to covid delays. We honestly expected a bit more information (further back) for the price. However, work done was excellent. Linda Gifford

Used Trace to locate ancestors in Germany. They were very quick to provide data, very nice format and package. Good communication during process. The cost was higher than I anticipated though still a good value

The final product was well done and thorough. The Genealogist I was assigned was Linda and she was clearly well informed and new her stuff. I asked a number of detailed technical questions and she answered them quite adeptly and quickly. Indeed, if I had more work to follow up I would ask to see her. There were some disappointments, however. On two occasions the Team apparently was unaware of the upgraded product I had purchased and I had to remind them that I bought the Genetics package. They acknowledged this on both occasions and made good. But, if I hadn't been following this as closely as I was I would have indeed lost out. Also, at the beginning, materials I sent were lost. They had to be resent. This did not inspire confidence. Perhaps change of project managers was the reason for this faux par but there should have been a better transition. The genetic analysis took longer than expected. COPVID was blamed and that could indeed have been the case. But, I was OK with this and Jackson kept me informed . Overall the experience was good.The reason I used your company was its genetic capacity and for that I am most pleased. Thank You Brendan Mooney

The woman who helped me at RootsTech 2020 was very helpful creating a list of places that I should continue to look at for my ancestor. He had a very common name, so it was a difficult case.