ToyboxReviews of toybox.com

Zero stars if I could. Missing package and I am having to fight for a refund. Waiting weeks for my money back will not be helpful.

Despite all efforts, following all "help" articles posted and following the instructions sent by the support team, the printer will not connect to the WiFi and therefore we have never been able to use it. A very expensive mistake and a very sad STEM obsessed 10yo are the result of this. Sadly it seems we are not the only ones.

Printer does not print any item properly if it takes over ten minutes or so. I have done all the trouble shooting possible and I tried contacting customer service numerous times, no response at all. I was hoping for a replacement printer but now I would just like to get a refund for this item, but I can tell they're going to wait until I'm outside of my return window before they contact me.. if they do at all. I don't see this company staying in business for long. Save yourself the headache and buy another product. I wish I would have.

The printer itself is very good - decent quality and an array of great toys to print. However! many of the premium toys do not print off correctly and appear to have design issues where the same print will faulter at the same points time and time again wasting food and money. This NASA space rocket is partciulr poor and it appears the machine cannot cope with parts that take 2/3hrs not matter how you setup the machine or precautions you take. This issue is exacerbated by the very poor level of customer service and the general customer experience. There is no way to contact support other than via online contact form which you then receive an email confirming your query. Weeks and weeks go by and nobody responds despite numerous follow-up emails. Very disappointing,

Our printer started off well, but then the prints just did not work. We tried the troubleshooting tips, worked for a print or two, but then failure again. We have contacted customer support, but one month later still no reply. Going to ask for a refund. Really disappointed in customer service.

Terrible product. It stopped working almost immediately. Customer services told us to take the product apart and remove the SD card, put it back in then try again. Not only did this not work, but you really shouldn't have to do that to make a brand new £300+ product work. We got this for my daughter's main Christmas present and it doesn't even work!

Spent $400 on one of their 3d Printers as a Christmas present for my son to find it won't even turn on out of the box. Contacted customer service and after 2 weeks and several attempts to contact the company, have not gotten any response. Doing some internet searching to find tons of other family's having are victims to the same scam.

Terrible product. Stopped working within an hour of using it.