Yun J.
Where is my order?
Where is my order?
Response from Tour Shop FresnoSep 17, 2026
Order shipped Tracking number 9300110579400003068785

Tour Shop Fresno is a golf equipment store. We offer a full range of the best available Golf Shafts, custom built Golf Clubs, Golf Club Components (Heads, Grips) and accessories. Tour Shop Fresno is an Authorized Miura Dealer. We custom build golf clubs using the best available brands of golf club shafts: Accra, Aerotech, Aldila, Grafalloy, Fujikura, Matrix, Mitsubishi, Nippon, Penley, Project X, True Temper, Veylix, UST Mamiya, and others.Tour Shop Fresno offers FREE custom club assembly with the purchase of any shaft, head, and grip whether it's a single club or a whole set of golf clubs.
Tour Shop Fresno (tourshopfresno.com) has 490 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Yun J.
Where is my order?
Response from Tour Shop FresnoSep 17, 2026
Order shipped Tracking number 9300110579400003068785
EG
Ordered product… order never fulfilled. Called multiple times to find out order for shafts have been on back order for months… no mention of when or how long it would take for them to fulfill order. Person I spoke with on phone also didn’t realize that this order or many other for the same shaft had been waiting for them.
Jon P.
Never received what I ordered. Called them to find out why delivery kept getting pushed back. The customer service attitude was like oh well, we’ll see if it gets delivered or not. Found out the shipment was in a train derailment so I assumed it had been damaged. Tried again to call to try to work something out for a replacement and they wouldn’t pick up the phone any longer.
Response from Tour Shop FresnoFeb 24, 2025
UPS delivery was delayed due to a train deraillment on 1/9 near Hodgkins, IL Package was recovered and successfully delivered on the 16th.
John M.
I did not receive the brass shims, sent an email to the Contact section of web site with order number, NO RESPONSE!
Response from Tour Shop FresnoMay 6, 2024
I am shipping the shims to you with expedited delivery, and do apologize for that Packer's error. He was rushing to ship everything he could before we shutdown for vacation; which we noted on the webstore. We were on a Cruise and not able to respond to your message until we returned. Sorry about the bad trimming!
Gregory
I have yet to receive confirmation and shipping details
Mark W.
Took forever to get I reached out then after not hearing back ordered one off Amazon arrived the next day took an order slotted for five day delivery 12 or so
Response from Tour Shop FresnoSep 22, 2023
Hi Mark, you purchased UPS ground service,.. and they do not show in tracking why they were delayed, only that they were. Not much we can do after UPS has the package.
Gary P.
Sent my money back because you did not have the clubhead that was on your website.
Response from Tour Shop FresnoSep 13, 2023
Hi Gary,.. 'Alpha Golf' ships their heads direct to our customers,.. unfortunately they were out of stock and did not know when they will get more made. So we sent you a message explaining that and refunded your money.
takasumg
Follow-up 1 week after ordering LA Golf Iron Shafts. I sent an email using contact us, I haven't received any reply. It's been two weeks now and I haven't seen any change.
Response from Tour Shop FresnoSep 13, 2023
The tracking number was added to your order, and emailed to you, the day after you emailed us for an update. Be WELL.