TourneauReviews of tourneau.com

I’ve visited the Roosevelt Field Tourneau location in NY several times, and unfortunately, the service has been consistently disappointing — particularly from an associate named Sofya. She’s been dismissive and unhelpful on more than one occasion, making me feel unwelcome and judged. The experience lacked the professionalism expected from a Rolex Authorized Dealer. Thankfully, I’ve since purchased a Rolex from another AD that treated me with courtesy and respect. I won’t be returning to this location.

I purchased a Cartier watch from Tourneau a few months ago and I chose to pick it up from their store in South Coast Plaza, Costa Mesa, California. The watch is as described. I am very happy with Tourneau and will definitely recommending it to others.

I had a very disappointing experience with this company yesterday. When I asked for a Tudor watch by phone, the phone call was simply interrupted and ended. The lady said: We are not interested, thank you. Very strange way of dealing with customers?!