TourHeroReviews of tourhero.com

Trip was cancelled due to not enough participants. I will lose the cost of my flights. Tour Hero do not make it clear on their website that this is a real possibility and even when I tried specifically to ask them about this on booking, they were slow to respond and then vague. Now they have nothing to say except, "sorry". Change your website so this is clear. It's the only decent thing to do.

The staff was a complete nightmare to work with. They sent us an itinerary the night before our flight took off. We had been asking them for a schedule weeks in advance. We finally got the itinerary and it was missing major details on roommate assignments, bus pick up and drop off times, and even the meals that they advertised as included! When we were on the ground, it was a logistical nightmare. Buses were late, they left questions ignored and unanswered, and their partners on the ground were just as confused about logistics as the guests. I could have planned a better trip on my own. We paid for our trip in May and the trip was in November. They had months to ease the logistics but they were difficult to contact and constantly dropping the balll. HUGE disappointment. I wish I could give them zero stars

I would not recommend using Tour Hero for traveling. We had many issues just because we had 6 people vs 8 for the trip. This quota was not disclosed when booking. We paid a flat fee and then ended up having to pay extra for a different air bnb so that we wouldn’t have to stay above a nightclub with loud music until 5am. When our surfing lessons got cancelled, they weren’t going to refund us and instead tried to replace the activity with things that we weren’t interested in doing. The price also didn’t include a tip for our tour guide.

We had an MBA Trip planned with TourHero and once they have your money, there's no way they're giving back. Many of us had to cancel or adjust it, but they are completely unreasonable. No refund, no credit, and no access to the tickets you have bought until the day before the event so you can't sell them to others. Update: there are a lot of inconsistent information. They told us the last day to sign up for the trek was 42 days before the trip, because they said they needed to buy the tickets. However, they keep accepting people until now. My first contact asking for a refund was through the trek organizer 18days before and by that time many attractions other than Carnival tickets hadn’t been bought and could have been refunded. There’s absolutely no dialogue with this company. ZERO refund or credit even after deducting any incurred cancellation costs, not mentioning extremely poor customer service. They could easily be flexible since they are a pretty small startup but they rather make everything more difficult and keep your money. Just be aware when doing business with them and expect a lot of stress.