Flowing B.
Après des longs mois d’utilisation, je fais le point.
Tout d’abord je suis techniquement très heureuse de les avoirs reçu plus vite que prévu ! Ils ont toujours bien fonctionné à distance, j’ai eu une fois un soucis de Bluetooth où j’ai pu le réinitialiser facilement. Mais maintenant une petite déception se crée .. pourquoi ? Parce que j’ai choisis la paire « Totwoo Candy » car c’est en silicone donc plus pratique.. mais j’étais loins de me douter qu’avec le temps même en prenant très soin du bracelet celui-ci est entrain de ce sectionné.. Bien sûr j’avais un deux contour de bracelet mais celui de base c’est justement sectionné alors j’utilise le deuxième contour .. je n’ai aucune idée de si j’achète une autre paire de type de bracelet on a le droit à un quelque chose du à ce problème car .. à ce rythme là prenez une autre paire .. ceux en silicone vont poser problème..
Response from TotwooJul 22, 2025
First off, a huge thank you for taking the time to share your detailed experience with the Totwoo Candy bracelets after months of use! 🙏✨ Reading that they arrived faster than expected and worked reliably at a distance put smiles on our faces—that’s exactly the seamless experience we want for you! We’re also thrilled you could quickly reset the Bluetooth when needed—kudos to you for mastering the tech! But we’re truly sorry to hear about the silicone band issue cropping up over time. 😔 Your observation that even careful use led to fraying/sectioning is critical feedback, and we’re grateful you pointed it out. Here’s What We’re Doing About It: 1️⃣ Feedback Loop Activated: Your concerns have been shared directly with our production team. They’re already exploring stronger, more durable silicone materials to prevent this in future batches. Innovation takes time, but your experience is guiding us! 2️⃣ 1-Year Warranty Promise: If your current silicone band breaks at any point within a year of purchase, we’ve got you covered: 📧 Email [email protected] with your order number or a photo of the issue. 🔄 We’ll ship a replacement band ASAP. ✉️ Alternatively, reply here with your order number, and we’ll contact you via email to resolve it! Your Satisfaction = Our Priority We completely understand wanting a long-lasting product, and we’re committed to earning back your trust. 🤝 Whether it’s a replacement band, tips to extend its lifespan, or other assist, we’re here to help every step of the way. Again, thank you for being a valued customer and for your patience as we refine our designs. 🌟 You’re not just giving feedback—you’re helping us create better products for everyone. We’re excited to continue this journey with you! Warm regards, Totwoo customer service