Angela M S.
These people think because their…
These people think because their employees post reviews to make a good name for themselves they can treat people disrespectful after I’ve paid them .They claim to have filed for me a said I’m getting a stimulus and a refund but after I paid them they play the I don’t know game every single time I call I can never get in touch with who I need to .Alyssa refuses to let me talk to them.It’s so childish.One lady didn’t even tell me her name she just pulled my file made a thousand excuses an was throwing immature side comments to satisfy her own ignorance my way seriously act like a adult for God’s sake it’s pathetic.I wouldn’t recommend this place to a dog seriously because all your gonna get after you pay them is added information they didn’t tell you an a bunch of I don’t know’s.Nope not retaliating just don’t have time for unprofessional behavior an people who like to discontinue contracts after receiving payments this company will say anything to cover their behinds I assure you.DON’T FALL INTO THEIR TRAP!YOU’LL PAY FOR NOTHING LIKE I SAID THE OWNER WROTE THE REPLY Because she had nothing else against me to find a reason to stop providing services they stopped providing because I finished paying
Response from Total Tax, IncNov 10, 2020
This individual is retaliating because we discontinued her services and refunded her remaining fees due to prolonged abusive and profane conduct toward our staff. We have done this only one other time in 30 years. We have built the reputation we have because we make client satisfaction our primary focus, and through timely and successful completion of the services promised, we made every effort in this case as well. Unfortunately, each interaction involved insults, profanity and abusive tirades directed at every level of staff, leaving us with no other option.