totalbyverizon.comReviews of totalbyverizon.com

No matter how many hoops you jump through in order to get your service back up, they still insist on screwing you over. Two months and still counting.

My boyfriend and I have TBV since December 2023 using same numbers they gave us and buy there cells and we have now got a new cell 4 days ago returned 2 cell and purchase 2more took 3 days to transfer my TBV number the other can't get them to transfer number just prepaid June 8 customer service lady saying we have to buy new phone card time be for that she said I bought a phone that is incompatible with total by Verizon which it is a total by Verizon ph one in the Redbox with the red prepaid number minutes call back a gentleman answered and he gave me the minutes on that phone got a new phone took 3 days to get the number on it my boyfriend's phone is now going to be 5 days still haven't gotten the number transferred which we have the email with the phone number or his email address hooked up to the app total by Verizon and still can't get them to transfer the number they want us to buy another minute phone card which we just did June 8 why would we pay for it another and have proof of getting the minutes on the 8th and also receipts for the phone and still cannot get them to transfer his phone number to their total by Verizon phone and we've only used total by Verizon since December their phones their cards so what is the problem I can't figure it out except that they're trying to scam us for more money

LIE to take your money. Indiaish. RUN! When asking for a refund since they lied, they suddenly forget how to be professional and respond. RUN don't walk. Can't say enough of how bad CS is. Lo$t that money. Can't believe Verizon is affiliated with this garbage. I won't use Verizon anything ever again.

This company has poor cell coverage I'll lose a signal at least once a week I call customer service I speak to Rashid in India that doesn't understand have to English I'm trying to say the phones are pieces of crap do not deal with total by Verizon that is the worst company in America if not the world

June 1, 2024 I went to Total by Verizon at 5601 W Belmont in Chicago. Alvin Martinez serviced me. I told him I want to activate my new cellphone and add data. He told me it would take 15 minutes. He began taking pictures of my IME number and handling sim cards. He showed me the screen and said it was successful yet my phone was Not working. He charged me $87.56 for a service I did not receive. My phone is still not working and him and his co-worker were taking pictures of my IME number to make sure it would not work. I want a refund of my $87.56 for service I did Not receive.

Stay away from Total by Verizon. Shady company. Did not refund money for returned cel phone as promised. Had to dispute the charge. Go with this merchant if you like being lied to about the money being refunded

ZERO STARS. CUSTOMER SERVICE IS RIDICULOUS. CANNOT UNDERSTAND THEM. THEY HANG UP ON U AT LEAST 100 TIMES. THEY NEVER CALL BACK WHEN THEY SAY THEY WILL. OVER CHARGED, NEVER REFUND ANY MONEY. COULDN'T PORT MY OLD NUMBER. CLAIM TO BE PART OF VERIZON, THINK THAT'S UNTRUE.

I contacted them to add data to my plan. I was told that I could get 5GB for 1,000 points or 15GB for 2,000 points. I selected the 15GB option. The individual I was working with took the 2,000 points out of my rewards account and them he or someone deactivated my phone. I have spent almost 3 hours on the phone with customer service to get my service restored and the addition 15GB of data or my 2,000 points back. My phone service has been restored however I have received no additional data and they said they could not restore my points. I was told by two of the three customer service reps that I couldn't use points to add data evan after I read from the website that I could. The third customer service rep said that she couldn't do anything about adding data or refunding my points. What a bunch of crooks.