totalbyverizon.comReviews of totalbyverizon.com

This is seemingly a good price for the service, HOWEVER, I'd rather use a pigeon to send letters than EVER talk to customer service again. It would take less time and be wayyyy less frustrating. I'm convinced after 3 hours of talking to them I'm more capable of doing their job. Incompetent to the point of it feeling like the twilight zone. I wish their customer service could legitimately lose their jobs. THANKS! For nothing.

I bought a prepaid sim card and airtime. I spent about 3hrs on the phone trying to get it activated. They said they can't find the sim card in their system then said it won't activate when they did find it. Nobody knows what they are doing or how I can get a refund!

I bought a Total prepaid phone through Verizon. It has been a nightmare. I have been without a working phone for 48 hours and have spent hours trying to problem solve. Finally decided to return the phone because no one could help me resolve the issue. Total was going to try to charge me a fee to unlock my phone.

After just 6 weeks you quickly SUCK! Can't get timely customer service. You took 1,000 points, but didn't give me my extra data! Visible and Total SUCK!

‘Rachel’. was very rude. She acted as if she could not hear me having me repeat my email several times after already sending e an email a few minutes earlier. She did not want to give e a transfer pin and said she would send it in an hour……trash

My wife n I have used Total wireless for several years. Service is excellent. Verizon recently bought the total network. From the very first month. Minor increases went into effect. The most notable being a 28day billing cycle. That provides Verizon with 13payments a year instead of 12. They also don't mind billing 1 person for 2 lines of service for 1 number. If you choose Total, be wary.

Because of a store employee not know what he was going I ported over my phones I came for a promo and I got pretty much scammed stay way from this place customer service is useless they can't help apparently their stores are 3rd party and they are not responsible for thier actions even though they sell their plans

I have been with total by Verizon wireless for five and a half years and was set up for Auto pay. My payment was due at 12:00 a.m. on the morning of October 2nd 2024. Before I went to bed on the 1st, I made sure to unlock my card even though it doesn't have to be unlocked for them to get the $60 payment for mine and my wife's phone. I woke up on October 2nd and saw the money had not came off my card so I pulled up the total by Verizon app and it showed that our phones were inactive. I have to have my phone for work so I immediately went in and manually made a payment for our phones. The next day on October 3rd, they attempted to take another payment off my card but I had already made the payment so the money was not there. Therefore I was charged and overdraft fee for the attempted purchase. I didn't realize it at that time. The next day on October 4th, they tried to run my card for 2 months which was almost $118. It declined as well. They turned right around the same day and tried to run it again for one payment that went through because by that time I had money on my card. I called them because now I'm paid all the way up until December and the money that they took off my card was actually part of my rent money that the landlord was coming to get later that evening. I called totaled by Verizon and told them what happened and now I have multiple overdraft charges and they said they would return one of the payments that they took. It took two more days to finally get the money back into my account but that left me in bad standing with my landlord. That was a terrible experience and was completely needless. My payment had already been made! I told total by Verizon to take me off of auto pay and never, never, never to ever try to take another payment off my card. After almost 6 years of being a customer and this not only caused a problem with me not being able to pay my rent but it also charged me overdraft fees. I will be looking for another wireless provider because that is terrible customer service and this will never happen again! No one has bothered to reach out to me to apologize for the inconvenience or offer any type of compensation even though it costed me money for them to keep trying to run my card or anything. I will not be staying with this company any longer, once I find a provider that I am happy with. They just lost a very good customer that has been with them for a long time. I hope they are happy!