My name is Brian. On 3-30-25, I paid $36.00 for another month of pre paid phone service. Well, Everytime I pay; they tell you to turn phone off then back on. I turn phone off and back on. Well my data and talk and text didn't work. It took me 2 hours to stay on the phone ( using my room mates phone) while Verizon said their system was messed up. I'm a Uber driver, and after 2 hours of waiting for the phone to work. I lost a Uber customer on a $23 ride. So I got connected to the boss lady of Verizon who said her name was Vivian (probably not her real name) She told me that she could not give me any kind of discount or reimbursement for the 2 hours of losing my business, $23 and phone service. (My homeboys girl thought he was cheating on her bc I couldn't answer the phone bc I was on it with Verizon) I explained to Verizon that I lost business and money. Vivian from Verizon told me that she would not do anything for my loss off money and business.Nor would she not give me her employee # again when I asked. Then, the month bf that; I only got 27 days of service before Verizon shut my phone off. Word to the wise: " Never use TOTAL BY VERIZON for pre paid phone service...
AT
Annika T.
Do not get this plan. ever.
Absolutely terrible customer service line and is not being helpful in the process of transferring my phone to another carrier. They are refusing to send me a transfer pin and my account number, thus making it impossible to transfer.
JD
Jeronimo Diaz M.
For service totalverizon is the worst
I guess TotalbyVerizon updated there terms on the due date. What it means is that if your due date is February 18, then your payment is due on February 17. Which in English, Spanish, French, Indian, or Chinese does not make sense. I made the decision to reach them by chat to find out why my phone is off when my due date is on February 18. I finally got an agent to chat with me after about seven or eight minutes of waiting. I guess they are busy and probably not the only ones calling about this today. The person's name was Sofia Abigail. My question was, "Why is my phone off if its due day is today?"? She responded with, "Just make your payment.". I responded back with, "I understand, and I will pay it, but can you answer my question in regards to if its due today, why is my phone being cut off prior to the due date?". She responded back with "just pay" and ended the chat conversation.
I was shocked, and I felt like crap, like, what did I do to merit a chat end call? Its funny, but it was not to me at the time. So I did my own review; that took me like 20 minutes to do. I came to the conclusion that they updated there terms, like, 2 or 3 months ago. I guess they want to cheat folks and have them pay the reactivation fee. State the due date one day, but it has to be paid the day before. Like most customers like me and most if its the due date i have until that day to pay on that day.
I don't understand why Total has customer service that refuses to answer customer questions. when that's what they are paid for. I'm like, what's the point of contacting these folks if you are not going to get customer service? They want to treat customers like a piece of crap. That's how I felt. Like I get cut off from a chat line. Like, I was not rude, but now I'm lit in that sense. Why did this lady or man hang up on me? That she knows we, that customer, are the ones paying for your salary. The owners are making money from the customers. Your going to lose customers because this company refuses to pay for good customer service. I'm debating never coming back to this company. The phone's service in most cases is okay, but customer service sucks. The language barrier, folks that take 5 minutes to answer a question because of the language barrier. I do not recommend it, and in the last couple of months, the service has gone up about $5 extra on every plan. I guess they are not making money as a company, and to accomplish this goal, they are adding $5 and hopefully getting more customers like me to mess on the due date than charging them the reconnection fee. but my mom thought me better. im not going back
RF
Review F.
Horrible customer service
Absolutely horrible customer service. I could barely understand their broken English. Abnormal delay in responding to my questions and then the response had nothing to do with my question. A lot of distracting background noise. They might as well shut down their customer (dis)service operations because it's literally a useless function. There's no help, you're on your own so good luck. This is Verizon's idea of customer service. I would be embarrassed to be associated with Verizon.
JC
Jupiter C.
Beware!
My plan was changed from $50 to $60 w/o my approval and I was overcharged. Horrible customer service. Changing providers after this.
SD
Steven D.
They sold me a broken phone then strung…
They sold me a broken phone then strung me a long for weeks until I found it was outside of the return time and refused to give me money back.total by version is Unscrupulous do yourself a favor stay away from total by version. There call center is outside of the U.S. and I can not understand them when they speak
MG
Mechelle G.
Elderly mothers phone was deactivated…
Elderly mothers phone was deactivated too soon! Switching from my total Verizon to Consumer Cellular thought I was ordering to SIM cards but one was an eSIM which happened to be my elderly mothers. So my mother has no communication know during a snow storm and I'm 15 miles from her. Consumer Cellular was great and gave me the account # and transfer pin to transfer line back to Verizon. I wanted to activate both lines at the same time. Verizon was very unhelpful 1st they told me the # didn't exist and the agent was ready to hang up and I had to explain again that I had account # and pin#. So after processing toid me it would take 24 hrs?? No way to expedite?? Should have explained before he did it it would take that long? Don't understand how it took 2 minutes to activate to Consumer Cellular but going back to Verizon 24 hrs?? Glad I'm leaving Verizon! The original reason for leaving Verizon was unable to pay bill for the past 2 months through their app? Had to purchase through Walmart! And waiting for customer service is ridiculous and I'm sorry can't understand their agents due to language barriers? Consumer Cellular no wait and I called them 4 times!! I understand that my 2 account doesn't affect Verizon but have some compassion! Especially for the elderly! Glad I found Consumer Cellular they went out of their way to help! Consumer Cellular agent even contacted a supervisor to expedite the transaction! I would give Verizon 0 stars if I could! I had even switched my Internet from them years ago because nothing but issues? No issues with new carrier!
