totalbyverizon.comReviews of totalbyverizon.com

Absolute joke of a company. Do not trust them to do the right thing. Customer service isn't just bad, it's criminal. They will steal your money and act like there is nothing they can do. "There is no supervisor" - "You must wait for us to call you back" (they don't) . On and on and on. Run away from these jerks.

Zero Stars. Zero American custom service reps. Zero respect or concern for your time, even though they keep telling you OVER and OVER again that in "2-3 business days" the problem, ticket will blah blah escalated blah blah blah guaranteed". Nope, it's all fake. Zero functional system so you have to call them for things you don't need to on other MVNOs or carriers. Zero compliance with federal programs like ACP so you'll have to port out to get your benefits. But it is 100% Verizon. And that's not worth 0 zeros. That should be negative stars for karmic balance.

Wish I could give ZERO stars. Trying to transfer to Mint Mobile, but between getting phone unlocked, correct PIN's, and the incompetent 'customer service' we're going on 2 weeks without service. When TW went to TbyV, they merged prepaid accounts that were not permitted, have been charging me for 2 lines (picking any 2 of 3 previously associated lines, not even the same ones each month) and have the accounts linked to billing records from 10 years ago, when I've clearly updated to 2 other residences since then. Not 'allowed' to tell me what phone lines I'm paying for, but if I 'guess it right' they'll verify it. Can't send me emails because of a 'glitch' and never call back or have record of the tickets they create for this issue. Basically, they have me by the balls....and I'm a woman. What the f*** are people supposed to do????

I bought a sim today tried to activate with a service plan. Both are inactive and say they have been used but I have no service. Terrible customer service. Will be posting this in social platforms as well.

They kept me on the phone for 7 hours just to set up a new phone that I purchased from the apple store. It never worked they couldn't set it up. I was on hold with a clown from total verizon for 1 hr. and 40 min. to hear a click and was hung up on. He told me it was almost done just before i lost connection. I cancelled my service with them and they refused to let me keep my phone number that I had for 15 years. I went to another carrier and she spent 2 hours with the same run around. These people are a bunch of clowns that don't know or care about service at all. I will also be leaving a complaint with the bbb. If verizon is connected with this sham company then shame on them.

I had total wireless for 4 years and was great. The second Verizon acquired it my data dropped out. spent like 6hrs of my life getting the run around. They ask for you info hang up on you and then have you start over. Website gets stuck in a loop. Verizon trashed it don't buy this. Now I have to look for new provider.

This company has the worst customer service I have ever seen. Each time I have called with an issue, they transfer you over and over. You end up explaining the issue to 6 or 7 different people and then they will hang up on you. I spent over 3 hours this time and they did not resolve my issue. I give up!!! I will just have to dispute their extra charge with my credit card company.

HIGHLY DO NOT RECOMMEND! Ordered 4 SIM cards with service on website. I’ve been on the phone no exaggeration over 16 hours the last 2 days trying to get 4 lines activated. I’ve already missed a day of work to just get bounced around departments and hung up on. Terrible Customer Service. I’m to the point to where I’m ready to just lose the $200 I spent on.