totalbyverizon.comReviews of totalbyverizon.com

I purchased TWO phones in one week. Neither phone has showed up. One of them was sent to a different state and they refused to change the address, so I purchased a second one (paid for overnight shipping) I have waited 3 days and have not received any tracking information. Today I called and asked where it is and they advised me that they don't know what is happening and they had to open a ticket and it will take 3-5 more business days to process this ticket. Save your money, run to any other service provider.

there customer service agent is the worst i dont think i can post her name so i wont do that , she cut me off mid texting after relling me a agent would contact me within 15 min of course i never recieved a call .i was trying to pay for my phone service but while talking to the agent ON the phone i never recieved a code until after it expired. every month i had problems TRYING to PAY THEM money. almost like i was begging to pay THEM . there links they send via text dont work it wouldnt let you login. i would go to the app and login but the only info i could get was my payment information i couldnt access my profile info it would tell me to call customer service so i called them and by the time the code came through it had expired you just keep running in circles with these agents im going with another phone service ive had it with these peo[ple

Escalation dept. was a pain. The person name Dwight claiming that he's the supervisor and hard to deal with. I could not get into my son's account and he is a minor and I pay for his cellphone bill that get taken out automatically every month from my account. I had to switch to a different provider. The phone service and customer service are beyond bad. Don't waste your money with this company.

All I wanted to do was merge 4 lines on to one account. 5 hours into speaking with a customer service person he had deactivated my daughters sim card which I had to replace and did not set up any service. He hung up on me. I called back spent another hour on the phone and this person tells me he has it all set up it will take 4 hours for it to work. It did not work. Called back again and discovered nothing was set up in the system and we did it all again. He changed my account and did not add my family. Charged me more money but no additional service. I have called back yet another time to find out they did not complete adding on the 3 additional lines. Customer service here is horrible. they do not listen. This situation cost me 10 hours of my time and 10.00 to replace the sim card and then 50.00 for the new plan. so here is an update. They could not make the changes necessary because they deactived all the accounts and could not authinicate the phones by sms!!!!!!

Absolutely terrible experience with Total by Verizon. If there are problems, of which I experienced many, they will die painful deaths with your service.

There is awful customer service and overcharging left and right. I paid online for my phone service plan on 1.16.24. On 1.18.24 my phone was disconnected for non-payment. My account showed 3 charges on the same date for the same plan. Today I called to find out why my service was disactivated and why I was charged 3 times. Spend more than 1 hour talking to 2 different reps. They both confirmed that my services were paid and no explanation why it was disconnected. I asked to reinstate the service and it took one hour on the phone to get it done. Every time I tried to ask questions I was told "Thank you for your patience, stay on the line". I am very frustrated with this experience.

Absolutely terrible support, overpriced for what it’s offering compared to nearly any other prepaid. Data leaks constantly? Like seriously I saw that 3 times my password was leaked in a data breach of totalbyverizon. Absolutely awful. NEVER USE THIS PREPAID

Terrible, terrible customer service. They have lost my son's number and we are brand new customers. This is the worst company I have ever worked with. They cut you off randomly multiple times on the customer service calls. It is useless. I am going to try a chargeback on my card. Update: After emailing and posting everywhere I could, they finally reached out to me. I still leave the rating at 1 star. It took several calls, although the team member was nice, this is a ridiculous process to get service. After all this, they also can not figure out how to activate Disney Plus, which is part of the package I paid for. This ranks as the worst experience of any company I have ever dealt with.