Jeff P.
Great product and customer service
I have had a very positive experience with Tossware. Their products are great, and their customer service is top notch. About 18 months ago we hosted a big summer party at our new home. We hired a bartender, caterer, live band and a photographer. We wanted drinkware that felt was special. We were a little hesitant to use Tossware because of the price, but when the cups and glasses arrived, we were very pleased. Many guests commented on them and asked where we found them. This past Christmas we hosted another large party. We ordered Tossware again. We thought we allowed enough time. Unfortunately, a week before the party, our order still had not shipped. I was disappointed, but I cannot fault a company for being busy. I sent a message on Sunday and followed up with an email Monday morning. I received an immediate reply that their customer service had already received my Sunday message, and by Tuesday I received a full refund. THAT is exactly how a company should respond. I'm sorry we couldn't do business this year, but I promise we will still use them again for the next party.