Toshiba InnovationReviews of toshiba.com

Mein kleiner (zweit) Fernseher von TOSHIBA (24W2963DAX) ist im großen und ganzen in Ordnung... NUR die Menüführung / das Programmieren ist ein Katastrophe... Keine gute, sinnvolle Beschreibung - auch nicht im Internet... Alles ausprobiert... Ein Wahnsinn - 3 Stunden sinnlos vergeudet... Ich bin verärgert... weil bei anderen Marken (z.B. Samsung) ist das Selberklärend. Mfg Peter R. aus Salzburg

Toshiba do not stand by their own manufacturing defects in their products. Their TV's are complete rubbish! The EPG takes nearly 5 minutes to boot up to display programs and schedules. The remote control output is not received and actioned by the TV for nearly 5 seconds after pressing the buttons on the remote. Clearly these and firmware issues that Toshiba will not take ownership for and want to charge for call out and repair! Save your money and buy a Sony, LG or Samsung instead. At least they work and are much better quality. Plus they understand customer service if their products have a problem! Poor show Toshiba, hence why so many customer are complaining about your company and products!

I bought a Toshiba Fire TV in July of 2019 from BestBuy via Amazon. It worked great at first. I did not use very much but I loved the apps. I barely watch TV in my bedroom but one day (In October 2019) I wanted to listen to music. The TV would not connect to the amazon cloud service. I tried everything and nothing worked. I called the support line and they tried a few things to have me to reset the remote. They did not work. I was then told to contact Best Buy’s Geek Squad. I was given a service appointment 2 weeks later. So to save time I will summarize my service experience below from October 2019 thru June 2020. Service Tech 1 – Technician looked at TV, Ordered several parts (Bluetooth piece and main board). I had to wait 2 weeks to get another apt and he came back to install. TV worked that day, then did the same thing again. Service Tech 2 (same gentle from 1st service apt)- Confirmed TV was still not working. Ordered same parts again. I had to wait 2 weeks to get another apt and he came back to install. TV worked that day, then did the same thing again. Service Tech 3 - Confirmed TV was still not working. Ordered same parts again. I had to wait 2 weeks to get another apt and he came back to install. TV worked that day, then did the same thing again. Service Tech 4 - Confirmed TV was still not working. Ordered same parts again. I had to wait 2 weeks to get another apt and he came back to install. TV worked that day, then did the same thing again. Service Tech 5 - Confirmed TV was still not working. Ordered same parts again. I had to wait 2 weeks to get another apt and he came back to install. TV worked that day, then did the same thing again. Service Tech 6 - Confirmed TV was still not working. Ordered same parts again. I had to wait 2 weeks to get another apt and he came back to install. TV worked that day, then did the same thing again. Service Tech 7 - Confirmed TV was still not working. Ordered same parts again BUT also ordered new remote! I had to wait 2 weeks to get another apt and he came back to install. TV worked that day, then did the same thing again later the next day. At this point I requested a manager call me. This TV is clearly a lemon. Although under the factory warranty, BestBuy can only replace parts. Over and over and over…..until the warranty runs out. TOSHIBA WILL NOT AUTHORIZE A REPLACEMENT OF THIS TV ALTHOUGH IT IS A LEMON. Now, I am still without a TV and out of my $200! SMH. Only if YOU BUY THE EXTENDED WARRANTY will BestBuy replace the TV. This is THE WORST CUSTOMER EXPERIENCE I have every had with an electronic device. For a company to not stand behind there product after purchase is unethical. I will never purchase this brand again! I also must say that BestBuy is the service contractor to repair this TV and it is clear they do not know how. They just order parts and charge Toshiba over and over to cover their Technician fees but that does nothing for the customer.

I bought a Toshiba SSD which worked fine until a power cut occurred, the security lock came into force and I cannot remove it. after repeated emails to @"customer services " no reply. I have bought a lot of Toshiba products in the past and having this poor Toshiba customer serices worries me and I will probebly look elsewhere. Devcent ssd but no aftercare. M Ladyman

I am trying to contact Toshiba to download a driver that does not exist on its website for my laptop model, something that I do not already explain beforehand. I can't get in touch with any human being. And I, as a human being that I am, have already made the decision not to buy any product of this company again 😤

Je pensais avoir fait une affaire avec ma TV Toshiba. Hélas, de gros problèmes de communication et d'accès à l'assistance sur le net. Le système ne reconnaissait pas mon modèle. Puis ils n'étaient pas au courant de des sévices iptv, l'application d'ailleurs présentait un problème sur la TV. Actuellement j'ai besoin de l'adresse MAC et ils demandent pourquoi. Franchement c'est de la pure débilité. Une société où je n'achèterai plus rien de ma vie.

Installation airco Toshiba qui tombe en panne après 10 jours . L' installateur ne répond plus et Toshiba me renvoie exclusivement vers l' installateur. Donc aucune solution et soi-disant garantie de 2 ans . 1450 euros jeteé à la poubelle.

spent 14 hours over 2 days with their support 888-933-0322 and after paying $69.95 they completely miss diagnosed my keyboard problems as a hardware problem and contact service center to replace keyboard. They also provided a part #, After a 2minute call to a service center they said to power down the computer pull battery and reinstall and reboot. Wow, keyboard is fully functional. THEY WILL NOT REFUND MY $$$> Good bye Toshiba!