Tad D.
Family Heirloom Secretary
Shipment was a valuable to me family heirloom Secretary. It was very old and on wheels. I was planning to remove wheels anyway, but only 3 wheels arrived. The third was split in the leg and the wheel will not stay in anyways. No acknowledgement from driver. I believe it happened rolling it 150 feet down concrete driveway at destination. I have not made an insurance claim or been asked about any by company, just many requests for a review. The delivery was timely.
Response from Torodo Logistics LLCJul 28, 2026
Thank you for sharing your feedback, Tad. We appreciate you trusting Torodo Logistics with the transportation of your family heirloom secretary, and we’re glad the shipment arrived on time. We’re sorry to learn of your concern regarding one of the wheels. The service agreement for this shipment provided for our team to wrap, load, transport, and deliver the piece, with unloading to be handled by the customer. Although unloading was not included in the original booking, our team assisted at delivery when additional help was needed. Our agreement also clearly requires the customer to fully inspect the shipment upon delivery and to report and document any concerns before our crew departs. No concern regarding the wheel was reported or documented at delivery, and the issue was not brought to the attention of our office before this review was posted. As a result, Torodo Logistics was not given the opportunity to inspect or document the reported issue at the time of delivery. Finally, while you referenced receiving multiple review requests, only one review request was sent for this shipment. We appreciate your feedback and will continue working to ensure our service terms and customer communications are clearly understood.