I bought $18 account and didn't receive 2FA key to pass the 2FA in Roblox. I think account is good and with roblox but there were a comment in the history: "🚫Click on report button and wait for seller response, 1 min - 2 min and contact admin immediately". WHY DO I NEED DO PULL THE REPORT BUTTON TO RECEIVE MY 2FA KEY? And this 24/7 support answers 3+ hours, also ignore me. Also this "Fees Support" it cost 50% just to solve the problem with a key? Are you crazy?
If I get my account I would change my review.
TI
Thái V.
Terrible experience with TopupVn.com
Terrible experience with TopupVn.com. I paid $13 and received no proper support when I needed help. They only replied around an hour later, then used a “10-minute” policy as an excuse to avoid responsibility.
From a customer's perspective, this feels like a blatant money grab. Taking payment quickly but then hiding behind a short time limit when something goes wrong is extremely disappointing. I would not recommend this service based on my experience.
Response from TopupVn.ComJul 15, 2026
Hello Thái,
We understand your frustration, but we must clarify that TopupVn.com operates under a strict, automated, and pre-agreed system to protect both buyers and sellers.
According to our official 5. Error Report System which every user agrees to before purchasing:
1. Click [REPORT] within 10 minutes: If you encounter any product errors, you are required to click the [REPORT] button located at the bottom of your order. This button is only active for 10 minutes immediately after your purchase.
3. Liability Exemption: Once this time window closes, the system locks. We are completely exempt from liability for any claims made beyond this limit, as the funds are automatically disbursed to the third-party seller.
Since you did not click the [REPORT] button to freeze the transaction within the 10-minute window, your order was automatically finalized.
If you missed the timer, we still provide a solution through our 🛠️ Advanced Support (Fees Apply). You can request manual intervention and in-depth assistance by submitting a ticket here: https://topupvn.com/support-requests.
We cannot break our system rules for manual chat requests, but you are welcome to use the official Advanced Support link.
Best regards,
TopupVn Support Team
NN
Nguyễn H.
DO NOT BUY FROM THIS SITE!
DO NOT BUY FROM THIS SITE — WARNING
I bought a $20 Robux account and later had authentication problems. I contacted the seller because I needed the email on the account to be reset, but I received no real help.
The site then pushed me to create a “manual ticket,” which costs 50% of the original order value. Even after paying that fee, they only say there is a “high chance” of receiving a refund, meaning there is no guarantee they will fix the issue or return your money.
Customer support does not properly investigate the problem. They simply copy and paste sections from their terms and conditions, then close the matter without offering any useful solution.
I ended up risking even more money just to resolve an issue with the product I already paid for
Response from TopupVn.ComJul 13, 2026
Hello,
We strictly reject this misleading review. Every transaction on our platform is governed automatically by our public Terms of Service to ensure fairness for both buyers and sellers. Here is the verifiable truth regarding your order:
User Error & Closed Window: Our system features an automated Error Report System. If a product has an issue, buyers must click the [REPORT] button within 10 minutes to instantly freeze the seller's payout. In your case, you failed to maintain the report status/missed the timer, which triggered the system to automatically release the funds to the seller.
Advanced Support Policy: Once funds are automatically disbursed to the seller's balance, the site no longer holds your money. The "Manual Ticket" (Advanced Support) is a dedicated, optional service requiring technical log extraction and manual administrative intervention to claw back funds from external sellers. This fee covers the manual labor for out-of-warranty disputes and is clearly detailed in our terms.
No Support Abuse Tolerated: Our support team provided exact references to the rules you agreed to upon account creation. Instead of cooperating with the official resolution procedure, you chose to insult our support staff and spread defamatory claims across external channels.
As a result of violating our community guidelines and terms of service, your account has been permanently suspended. We operate strictly by our documented regulations and will not be coerced by false reviews.
ML
Masala L.
It's a scam—don't buy here
It's a scam—don't buy here. I deposited $125 to purchase an account, but the login details they sent didn't work, and then they demanded another $50.
Response from TopupVn.ComJul 13, 2026
Hello Masala Lex, we are deeply sorry to hear about your experience with this order.
To protect your interests and help you recover your funds, please review the system guidelines and follow the steps below:
1. System Standard Operating Procedure:
According to Section 5 of our Terms of Service (Error Report System), if a product is faulty, buyers must click the [REPORT] button at the bottom of the order within 10 minutes to freeze the funds.
Because this automatic window has closed and the system has locked, standard automated liability exemption has applied.
2. How to Recover Your Funds Via Advanced Support:
Since your case involves a complex issue (non-working credentials and the seller demanding an additional $50), it requires manual intervention from our administration team.
Please submit a formal recovery request through our Advanced Support channel (fees apply) here:
👉 https://topupvn.com/support-requests
Our technical support team will extract server logs, investigate the seller, and work to claw back your $125. This dedicated manual channel yields a high refund success rate for fraud-related disputes.
3. Contact Support for Further Guidance:
Once you have submitted your request at the link above, or if you need step-by-step guidance on how to proceed, please click the blue chat bubble icon located at the bottom right corner of the website screen to connect directly with a support agent.
We take seller fraud very seriously and are fully committed to resolving this issue and protecting your assets.
PT
Phan Thanh S.
được..shop ok đấy bro
được..shop ok đấy bro
KI
kiteetik
It's just that I really regret that…
It's just that I really regret that there is no top up that makes it easier for me to make transactions. The Visa/Mastercard method needs to be added as soon as possible.
Response from TopupVn.ComJun 20, 2026
Thank you for your feedback! We are currently working on integrating the Visa/Mastercard payment gateway and it will be available very soon to make your transactions easier. Stay tuned!
CM
Check M.
Best websitetopup robux in the wold
Best websitetopup robux in the wold
NM
nguyen M.
trang web không hỗ trợ dù đã nhắn tin rất nhiều không phản hồi
không liên hệ được với người quản lý web nhắn tin không trả lời scam
Response from TopupVn.ComJun 8, 2026
Chào bạn nguyen my,
Chào bạn, Ban quản trị topupvn.com rất tiếc vì trải nghiệm chưa trọn vẹn của bạn. Tuy nhiên, chúng tôi xin phép được làm rõ quy trình hỗ trợ của hệ thống để tránh các hiểu lầm không đáng có:
Kênh hỗ trợ duy nhất: Theo mục số 6 trong Điều khoản dịch vụ của website, hệ thống chỉ hỗ trợ trực tiếp qua tính năng Live Support ngay trên Website. Mọi yêu cầu hỗ trợ gửi qua các kênh cá nhân ngoài nền tảng như Zalo, Facebook, Telegram... đều không có giá trị và không được hệ thống tiếp nhận xử lý.
Hệ thống báo lỗi: Nếu đơn hàng của bạn gặp sự cố, bạn vui lòng bấm nút [REPORT] ở cuối đơn hàng hoặc gửi yêu cầu tại cổng Hỗ trợ chuyên sâu: [https://topupvn.com/support-requests](https://topupvn.com/support-requests).
Có thể bạn đã nhắn tin nhầm vào các tài khoản mạng xã hội cá nhân hoặc các kênh không thuộc quyền quản lý trực tiếp của bộ phận CSKH, dẫn đến việc không nhận được phản hồi.
Hệ thống hoạt động tự động và luôn sẵn sàng xử lý khi bạn liên hệ đúng kênh. Vui lòng truy cập lại website topupvn.com, sử dụng tính năng Live Support hoặc gửi Ticket Support để nhân viên trực ban kiểm tra và hỗ trợ xử lý dứt điểm khiếu nại của bạn ngay lập tức.
Cảm ơn bạn đã phản hồi để chúng tôi nâng cao chất lượng dịch vụ!
