TopUpReviews of topup.com

Response from TopUpJul 7, 2020

Hello, When creating a new account the website gives you the option to choose the currency and the selected one in your account is USD. Concerning the minutes you received, please note that the rates that apply to calls made by the mobile number you recharge will be the ones established by the local mobile provider. The recipient can check this information with their local mobile provider. Your TopUp team

Response from TopUpJul 2, 2020

Hello, Unfortunately we have been notified that the amount that you were choosing on the website for this operator was not available anymore, that is the reason for the error messages you kept receiving. Our advice is to select a different amount for the time being and in case the issue persists do not hesitate to reach our agents, they are available 24/7 for any queries. Your TopUp team

Response from TopUpJun 15, 2020

Hello, This transaction has been cancelled completely on our end since the 24th of May. This means that the funds are no longer captured in our system since that day and we released the amount to your bank. The only thing we can suggest is for you to dispute this charge with your bank - the funds are there, but there might be a delay in updating this information, which usually occurs with banks outside the US. Thank you for your understanding! Your TopUp team

Response from TopUpMay 26, 2020

Hello, We checked our system and your order is showing a successful status. However we have asked our agents to send you a detailed email with all the information we have for your transaction including the reference number that the operator sent us to prove that the credit has been added to the number you selected. Your TopUp team

Response from TopUpMay 13, 2020

Hello, Unfortunately we could not confirm the details of your order over the phone, therefore it was cancelled and no charge occurred. One of our top priorities is to protect our customers from Internet fraud and facilitate secure transactions on our websites. Your TopUp team

Response from TopUpApr 15, 2020

Hello, Thank you for your feedback! The only charge we apply is a minimal transaction fee. Some of the operators to whom you send recharges could also charge a VAT, but unfortunately that is something we cannot control, as we have no control over the rate exchange, that is also imposed by the local operator. Your TopUp team

Response from TopUpApr 7, 2020

Hello, We could not find any $20 recharges in your account and we never apply a $9 fee. Please let us know what order you are referring to, either here or by replying to the email our Customer Service agent sent you. Your TopUp team

Response from TopUpJan 27, 2020

Hello, Thank you for reporting your issue to us. One of our Customer Support agents has contacted you via email. Your TopUp team