TopUpReviews of topup.com

Response from TopUpJun 18, 2021

Hello, We checked your account with us and noticed that you actually exchanged emails with our customer support agents about this issue. Unfortunately, due to a billing error your order could not be processed. However, the order was cancelled and the amount should have been returned to your account in maximum 48 hours. Your TopUp team

Response from TopUpApr 27, 2021

Hello, We checked your latest order and it appears successful in our system. One of our Customer Support agents contacted you with more details. Your TopUp team

Response from TopUpFeb 22, 2021

Hello, The only charge we apply is a minimal transaction fee. Some of the operators to whom you send recharges could also charge a VAT, but unfortunately that is something we cannot control, as we have no control over the rate exchange, that is also imposed by the local operator. The processing fee and the potential VAT are clearly stated on the checkout page, however the exchange rate can only be known after the credit is sent. Your TopUp team

Response from TopUpFeb 15, 2021

Hello, Thank you for your feedback! The only charge we apply is a minimal transaction fee. Some of the operators to whom you send recharges could also charge a VAT, but unfortunately that is something we cannot control, as we have no control over the rate exchange, that is also imposed by the local operator. Your TopUp team

Response from TopUpFeb 15, 2021

Hello, Unfortunately, no promo was running at the time you contacted us. But we can assure you our promos never end before the date we announce in the email T&C. Your TopUp team

Response from TopUpDec 14, 2020

Hello, Unfortunately, once you place an order, it is usually automatically processed and the credit is sent to the number you entered from the network you selected in seconds. Therefore, there is no way for anyone to retrieve that credit, because it has already been added to the balance of the mobile you chose, even if by mistake. We apologize for this inconvenience, but mobile recharge transactions are irreversible. Your TopUp team

Response from TopUpSep 7, 2020

Hello, The only charge we apply is a minimal transaction fee. Some of the operators to whom you send recharges could also charge a VAT, but unfortunately that is something we cannot control, as we have no control over the rate exchange, that is also imposed by the local operator. Your TopUp team

Response from TopUpJul 20, 2020

Hello, We checked your account and unfortunately the limitations the system has imply that you provide us a proof of purchase from your bank statement of any of your orders with us in order to continue sending recharges on the website. Your TopUp team