TopUpReviews of topup.com

Response from TopUpFeb 18, 2022

Hello, Your first order was successfully processed shortly after you placed it. The message you received was not that it had failed, but that it was pending for a few seconds, possibly due to a high number of orders being placed at the same time for the operator in question. We are very sorry for the inconvenience! Your TopUp team

Response from TopUpDec 14, 2021

Hello, Unfortunately, your order was cancelled because it did not pass the automatic online security checks which our system carries out on each order. Please ensure that the information you enter is complete and correct, and place a new order. Your TopUp team

Response from TopUpDec 9, 2021

Hello, Unfortunately the number you provided cannot be found in our system and doesn't help us find your account. Please provide your order number/email address/full name, either here or directly to our Support agents. Thank you! Your TopUp team

Response from TopUpDec 6, 2021

Hello, Thank you for your feedback! Can you please let us know what did not work for you? Your TopUp team

Response from TopUpNov 22, 2021

Hello, Thank you for reporting your issue to us! Unfortunately, the first recharge you bought, the $20 one, was sent to a wrong number. You typed in a 3 instead of a 6 at the end of the number. We are really very sorry, but once the credit is successfully sent, it cannot be retrieved, therefore your order cannot be changed or refunded. Your TopUp team

Response from TopUpNov 8, 2021

Hello, Thank you for reporting your issue to us! One of our customer support agents has already contacted you about it. Your TopUp team

Response from TopUpOct 21, 2021

Hello, Your order was cancelled because we were unable to get in touch with you in order to verify the transaction. You were not charged and should get the funds back in a matter of days. However, we checked our records and noticed we didn't receive any emails from you. Your TopUp team

Response from TopUpAug 31, 2021

Dear customer, We looked into your account and based on our providers info, MTN Prepaid Credit South Africa has confirmed that order placed on 08/28/2021 for a mobile recharge has been successfully processed and the credit has been added to the phone number you chose. They also provided the reference number as proof that the full & correct amount was added to the beneficiary's number. Mobile Recharge credit is normally received immediately after a successful purchase. However, on rare occasions, if the mobile operator of the prepaid number you selected to recharge is experiencing delays, then the Mobile Recharge could take up to 12 hours. We appreciate your patience and we're sorry for the inconvenience. Drop us a line if you need further assistance with this inquiry at: https://www.Topup.com/help_center.