TopUpReviews of topup.com

Response from TopUpApr 17, 2024

Hello, Unfortunately, we can't find an account under your name or email address in our system. Please contact our Customer Support team for further assistance. Your TopUp team

Response from TopUpApr 15, 2024

Hello, Unfortunately we couldn't find your account in our system, since you haven't provided us any account details, so there's not much we can do to help. In any case, if the order you placed was unsuccessful, the money will be returned to your account in a few business days, depending on your bank. Your TopUp team

Response from TopUpApr 8, 2024

Hello, We do not have a record of a recent order of yours through our service; our Support Team will be in touch for further assistance. For any questions or concerns, they are available 24/7. Your TopUp team

Response from TopUpNov 9, 2023

Hello, Thank you for your feedback. Please note that order 1496801, placed on 10/29/2023 has been successfully processed. This transaction is PIN based, and not an RTR (real-time recharge). To recharge the phone in question, please dial 444 then follow the prompts and enter your pin no. PIN: 7265849726003590 Please let us know if you need any help. Your TopUp team

Response from TopUpAug 2, 2023

Hello, We have checked this transaction with the operator and Moov Prepaid Credit Ivory Coast has confirmed that order 1454457, placed on 07/31/2023 13:29:59 ET was successfully processed and the credit was added to the phone number you chose. They also provided the reference number 7387865212 as proof that the full & correct amount was added to the beneficiary's number. If you wish to contact to operator directly, the contact details for Moov Prepaid Credit Ivory Coast can be found on the invoice we emailed to you or in the "Order" section of your online account which you can see by clicking on https://www.Topup.com/account/activity. Your TopUp team

Response from TopUpJun 26, 2023

Hello, Thank you for reporting your issue to us! We already opened an investigation with MTN Nigeria and their reply was that order 1434437, placed on 06/21/2023 22:14:17 ET for a mobile recharge has been successfully processed and the credit has been added to the phone number you chose. They also provided the reference number 2023062203142366103083339 as proof that the full & correct amount was added to the beneficiary's number. If you wish to contact the operator once again, the contact details for MTN Prepaid Credit Nigeria can be found on the invoice we emailed to you or in the "Order" section of your online account which you can see by clicking on https://www.Topup.com/account/activity. Your TopUp team

Response from TopUpAug 30, 2022

Hello, Thank you for your feedback! Online transaction security is extremely important to us, that's why we use automated and manual systems to confirm proper card authorization, including having customer service representatives directly call customers. Sometimes this might result in a delay in processing your order, but on the upside you can always be sure that your payments are safe with us. :) Orders can also be processed with a delay if the operator receives a high number of requests at the same time. We apologize for any inconvenience! Your TopUp team

Response from TopUpAug 10, 2022

Hello, Your order was automatically canceled because it did not pass the automatic online security checks which our system carries out on each order. The money has been returned to your account. Your TopUp team